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About the Role

The role requires a hybrid skill set combining commercial acumen with a focus on customer experience. You will manage the customer lifecycle, drive engagement, identify upsell and cross-sell opportunities, and ensure successful contract renewals within the sports betting industry.

Responsibilities

• Develop deep understanding of client organizations and build strong relationships with key contacts.
• Contribute to the contract renewal process to retain business and exceed growth targets.
• Identify and close upsell and cross-sell opportunities within the existing customer portfolio.
• Ensure delivery of contractual requirements and resolve customer issues promptly.
• Liaise with trading and support teams to monitor and escalate critical issues.
• Lead or contribute to key Customer Success projects.
• Monitor customer performance against SLAs and report findings via KPI reports.
• Use analytical skills to solve complex problems across global operations.
• Formalize and analyze client feedback systems to provide improvement recommendations.
• Manage customer and contract data in CRM to ensure accurate revenue forecasting and reporting.

Requirements

• Minimum of 3 years of proven success in a B2B commercial role.
• Experience contributing to the end-to-end sales process for high-value deals and strategic customers.
• Strong written and verbal communication skills.
• Proven creative problem-solving and analytical skills.
• Highly organized with excellent attention to detail.
• Technical proficiency in Excel and Salesforce or similar CRM systems.
• Willingness to travel internationally, sometimes at short notice.
• Passion and interest in sports or sports betting.

Skills

• Commercial acumen
• B2B sales
• Customer relationship management
• Data analysis
• CRM management
• Strategic planning
• Problem-solving
• Reporting and forecasting

Work Type

• Office-first culture
• Hybrid working model

Experience Level

• Minimum 3 years of experience

Benefits

• Competitive salary
• Range of benefits
• Employee wellbeing support
• Professional development and career growth opportunities

About the Company

• Genius Sports brings together next-gen technology and live data to deliver immersive, interactive, and personalized sports experiences for fans worldwide.

Equal Opportunity

• We strive to create an inclusive working environment where everyone feels a sense of belonging.
• We provide assistance during the recruiting process for candidates with disabilities.