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About the Role
We are seeking a dedicated Team Lead ServiceNow Consulting who will take on both technical and organizational responsibility, actively contributing to the expansion of our ServiceNow portfolio. This role involves building a team, developing individuals, and shaping the strategic positioning of a growing area.
Responsibilities
- Implementation, further development, and optimization of ServiceNow solutions and ITSM modules according to customer requirements
- Independent management of customer projects, from requirements analysis through conception and implementation to successful go-live
- Consulting and supporting customers in the digitalization and optimization of their service management processes
- Conducting workshops, training sessions, and presentations for customers and end-users
- Technical and organizational leadership of the ServiceNow team, including active support in team expansion and development
- Promoting agile and collaborative working methods in an interdisciplinary environment
- Supporting the expansion of our ServiceNow portfolio and actively shaping strategic market positioning and presales activities
Requirements
- Several years of experience in the implementation and support of ServiceNow solutions, ideally in the ITSM environment
- Experience in leading projects and teams
- Very good understanding of IT Service Management processes (ITIL knowledge is an advantage)
- Strong communication skills and confident demeanor with customers and stakeholders
- Independent, structured, and solution-oriented way of working
- Experience with agile working methods
- Very good German and English language skills
Skills
- ServiceNow
- ITSM
- ITIL
- Agile methodologies
- Project management
- Team leadership
- Customer consulting
- Workshop facilitation
- Training delivery
- Presales activities
- Jira
- SAP Solution Manager
- Cloud ALM
Location
- Remote
Work Type
- Remote
- Flexible working hours
Experience Level
- Several years of experience
- Team leadership experience
Benefits
- 30 days of vacation per year
- Training budget for individual development opportunities
- Discounted membership at Urban Sports Club
- Subsidy for BVG public transport ticket
About the Company
- Dynamic environment with renowned clients
- Focus on combining ServiceNow, Jira, SAP Solution Manager, and Cloud ALM
- Opportunity to expand expertise in ServiceNow and develop innovative solutions
- Motivated and dedicated team working on challenging projects