Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Impact School is an innovative educational provider with a clear mission: to open up new professional perspectives for people, especially where traditional educational paths do not suffice. Our focus is on qualification, permeability, and genuine participation in the job market. We develop practice-oriented further training offers, support people individually, and work closely with business, politics, and labor market actors. What drives us is the firm belief that education can change lives – if it is accessible, high-quality, and human. At the Impact School, you don't just work in a job, but on a mission with social impact. We celebrate successes together, learn from each other, and redesign education.

Responsibilities

Make participants happy: Be their first point of contact and ensure the course becomes a real success story – from the first contact to completion.
Be a problem solver: Whether organizational or interpersonal – find solutions together with our teaching, product, and admin teams that really help.
Keep an eye on quality: Carefully maintain class registers, monitor absences and dropouts, and ensure everything runs smoothly.
Mediate & moderate: When things get tricky, be the bridge between participants and teachers – calm, clear, and empathetic.
Accompany onboarding & offboarding: Welcome new participants warmly and bid them farewell at the end of their course with a good feeling.

Requirements

Completed university degree.
Ideally 1-3 years of professional experience (e.g., in adult education, with educational providers, project management, customer service, or similar fields).
Proficient in German and English, both written and spoken.
Comfortable in an international environment and able to adapt to different perspectives.
Coaching or mediation training is a plus.
Experience with people under high stress is a plus.
Even with little professional experience but collected internships, we look forward to your application.

Skills

Communication
Empathy
Organization
Intercultural competence

Location

Germany

Work Type

Flexible work models

Experience Level

1-3 years

Education Level

University degree

Benefits

Varied range of tasks with a lot of personal responsibility.
Opportunity to actively shape and optimize processes.
Motivated team and short decision-making paths.
Modern work environment.
Flexible work models.
Urban Sports Club membership.

About the Company

The Digital Career Institute and the Impact School are active in the education market, helping thousands of people to restart their careers.
The Impact School is an innovative educational provider with a clear mission: to open up new professional perspectives for people, especially where traditional educational paths do not suffice. Our focus is on qualification, permeability, and genuine participation in the job market.
The Digital Career Institute has offered further training in digital professions in the tech and business environment since 2016. Originally an initiative to create new future prospects for refugees, we have developed into an established tech institute for people of all nationalities and backgrounds.
Together with a highly qualified team of over 100 employees, we all work on one mission: to provide the best possible training for interested people to enable them to start a job in the digital industry.
The Impact School is an innovative educational provider with a clear mission: Since our founding in 2025, we have been opening up new professional perspectives for people, especially where traditional educational paths do not suffice. Our focus is on qualification, permeability, and genuine participation in the job market in the fields of education, care, and nursing.
We develop practice-oriented further training offers, support people individually, and work closely with business, politics, and labor market actors.