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About the Role

The Bell Captain, reporting to the Concierge, plays a key role in ensuring an exceptional guest experience. As the first point of contact for arriving guests, you are responsible for coordinating the efficient handling of luggage and managing vehicle arrivals and departures. Your core duties focus on delivering outstanding customer service while leading and motivating your team to consistently exceed guest expectations. This is a fantastic opportunity where you can put your skills and knowledge to the test to deliver a thrilling new era for The Darling.

Responsibilities

• Lead the Hotel Porters to ensure that the team's daily operations foster positive guest relations and create a welcoming environment
• Coordinate the arrival and departure of guests with the delivery and collection of their luggage
• Provide accurate information on services and facilities available within the property as well as informing our guests with what’s happening in and around Sydney
• Foster positive working relationships across all departments at The Star Grand
• Assist the Concierge in rostering, training and communications

Requirements

• Strong organisation and time management skills
• Experience as a Bell Captain or similar position within a five-star property desirable
• NSW Drivers licence with a clean driving record required
• Ability to work in a team environment
• Excellent verbal and written communication skills
• Proficiency in Opera PMS

Skills

• Customer service
• Team leadership
• Luggage handling
• Vehicle coordination
• Communication

Location

• Pyrmont
• Darling Harbour
• Sydney

Work Type

• Full-time

Experience Level

• Experience as a Bell Captain or similar position within a five-star property desirable
• Hands-on porter experience

Salary/Compensations

• Competitive Hourly rate, plus penalty rates for weekends and public holidays

Benefits

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Up to 30% discounts across award winning restaurants and accommodation
• Career development, training, and courses via The Star Academy
• Flexible working options

About the Company

• For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour.
• Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub.
• The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts.
• With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
• At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.
• We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.
• The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

Equal Opportunity

• We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities.
• We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process.