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About the Role

Serve as the key point of contact for existing customers, establishing trusted advisor relationships to achieve and expand customer goals, resulting in account renewal, upsell, and cross-sell. You will be responsible for the AvePoint vision and strategy for these customers, renewing and expanding our footprint within your territory.

Responsibilities

• Owning a book of business with assigned customers that you are responsible for selling, supporting, educating, and growing through regular, systematic touchpoints.
• Acting as the single point of contact for existing AvePoint customers in your account patch.
• Maintaining and building relationships with existing key contacts.
• Establishing relationships with key customer business and technical advocates that have the power to drive long-term AvePoint solution adoption within their company.
• Ownership of the commercial sale.
• Managing complex sales cycles with a consultative sales approach.
• Securing the renewals of customer accounts at or above the projected renewal amount.
• Increasing sales by driving product adoption, managing escalations and thereby ensuring retention and long-term satisfaction.
• Understanding the customer’s business, their challenges, pains, and opportunities.
• Presenting AvePoint solutions relevant to customer objectives.
• Working with dedicated pre-sales engineers and other cross-functional team members to help close business.
• Successfully facilitating solution discovery, solution overview, and technical deep dive sessions with customers (with support as required).
• Answering questions and helping to resolve issues in a timely manner, including communicating new product developments to existing customers.
• Communicating with prospective customers, assist and guide them through their evaluation and selection process.
• Maintaining an accurate and current pipeline of opportunities within the CRM system.
• Be responsible for hitting or exceeding quarterly renewal and new business targets.

Requirements

• Bachelor’s degree.
• 5+ years of technology account management experience and skills.
• 2+ years of experience selling in the Microsoft 365 ecosystem.
• Experience with executive selling, both business and technical.
• General familiarity with selling methodologies and processes.
• Business Development experience preferrable.
• Accountability and a sense of urgency.
• Excellent communication and listening skills.
• Willingness to learn and grow.
• Passionate about people, technology savvy and carry a desire to learn and grow in a fast-paced, every-change global SaaS business.
• Confident and self-motivated with an entrepreneurial mindset.
• Take pride in seeing your hard work pay off when you see the final results.

Skills

• Account Management
• Sales
• Microsoft 365 ecosystem
• Executive Selling
• Consultative Sales
• CRM
• Communication
• Listening

Location

• North America
• EMEA
• APAC

Work Type

• Hybrid
• 3 days a week in office

Experience Level

• 5+ years of technology account management experience
• 2+ years of experience selling in the Microsoft 365 ecosystem

Education Level

• Bachelor’s degree

Salary/Compensations

• Competitive market-based compensation

Benefits

• Career progression and internal mobility opportunities across our global footprint in North America, EMEA, and APAC.
• Work life balance through hybrid working model of 3 days a week in office.
• Enhanced PTO allowance incl. specific AvePoint Holidays (Birthday Day, Family Day, Holiday Half Day, Community Outreach Half Day!).
• Private Health Insurance.
• Mobile Phone Plan Reimbursement.
• Tuition Reimbursement.
• Dedication Awards.
• Employee Referral Program.

About the Company

• AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.

Equal Opportunity

• Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.