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About the Role

The Ticketing Services Coordinator supports the ticketing operations for The Corporation of Massey Hall and Roy Thomson Hall, ensuring accurate and timely event setup, sales, reporting, and client communication. This role is crucial for delivering unforgettable live experiences by managing ticketing details from initial setup to final settlement.

Responsibilities

• Coordinate ticketing setup with external clients and internal teams, including announcement details, on-sale dates, pricing, fees, presales, offers, service charges, holds, and other event requirements.
• Build and maintain events in Tessitura and, when required, Ticketmaster.
• Work with Marketing to support accurate and timely online event content.
• Coordinate secondary ticket sales with clients or external venue ticketing services, including related accounts receivable allocations.
• Manage internal and external ticket holds, allocations, and inventory.
• Monitor event sales and provide recommendations to support sales advancement and revenue opportunities.
• Build and maintain accounts and process paid and complimentary ticket orders as required.
• Prepare event reporting as requested, including daily sales reports.
• Act as a key ticketing contact for clients, internal teams, and event stakeholders.
• Provide ticketing coordination for assigned subscription and series events.
• Support customer service resolution, including assisting Customer Service Representatives and escalating issues when required.
• Oversee night-of-show ticketing activity, including settlement and accurate reporting to internal and external clients.
• Work with the Ticketing Services team to improve operational processes, policies, procedures, ticketing software updates, and settlement practices.

Requirements

• High school diploma or equivalent required; some post-secondary education preferred.
• Minimum 1 year of ticketing experience.
• Experience with subscription or series events is considered an asset.
• Experience in the arts, entertainment, or live events industry is considered an asset.
• Experience with a relational database, preferably Tessitura, is considered an asset.
• Strong customer service skills, with a commitment to a high-quality patron and client experience.
• Strong time management and organizational skills, with the ability to manage competing deadlines and priorities.
• Strong communication, interpersonal, analytical, and problem-solving skills.
• Comfortable working with ticketing systems, event information, reports, and data.
• Proficiency with Microsoft Office applications.
• Team-oriented, with the ability to work independently.
• Self-motivated, reliable, and detail-focused.
• Flexible to work days, evenings, and weekends as required based on business needs.

Skills

• Customer & Client Service
• Attention to Detail & Accuracy
• Planning & Organization
• Collaboration & Communication
• Problem Solving
• Adaptability
• Microsoft Office applications

Location

• Downtown Toronto

Work Type

• Hybrid
• Full-time

Experience Level

• Minimum 1 year of ticketing experience

Education Level

• High school diploma or equivalent
• Some post-secondary education preferred

Salary/Compensations

• $55k-$57.5k

Benefits

• Competitive base pay
• Eligibility for an annual incentive program
• Defined Contribution Pension Plan
• Comprehensive group benefits
• Generous time-off policies
• Opportunities for ongoing professional development opportunities

About the Company

• The Corporation of Massey Hall and Roy Thomson Hall is a registered charity that operates two of Toronto’s most iconic venues: Roy Thomson Hall and Allied Music Centre—home to legendary Massey Hall, TD Music Hall, Allied Music Centre Theatre, Deane Cameron Recording Studio, and more.
• The Corporation is dedicated to enriching lives through the power of music.
• The Corporation is actively engaged in Artist Development and Education & Community Engagement initiatives as an investment in the next generation of artists and audiences.

Equal Opportunity

• As an equitable employer, The Corporation of Massey Hall and Roy Thomson Hall is committed to providing a safe and inclusive environment where a diverse workforce thrives.
• Applicants requiring accommodation at any stage of the recruitment process should contact Human Resources.
• The Corporation is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.