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About the Role
As a Senior Client Service Manager at Gallagher, you will lead efforts to deliver exceptional service and innovative insurance solutions to clients. You will collaborate with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This role offers the opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.
Responsibilities
- Lead the renewal process and strategy for complex accounts by overseeing compilation of client information, needs analysis, and delivering timely, tailored solutions.
- Identify coverage gaps, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
- Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service.
- Provide strategic guidance to the team in addressing client risk management needs through consultative conversations and innovative strategies.
- Mentor team members by delegating tasks, providing feedback, encouraging continuous learning, and fostering professional development.
- Conduct regular audits to ensure compliance with regulations and maintain high service standards.
- Oversee the accuracy and management of client and policy data using Gallagher’s systems.
- Utilize Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
- Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.
Requirements
- Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience OR High School degree/GED with a minimum of 10+ years of client service and/or claims management experience.
- A Property and Casualty Insurance License.
- Proficiency in Microsoft Office.
- A desire to build relationships and deliver results.
- Adaptability and resilience in managing shifting priorities.
- A collaborative mindset to work with teams across Gallagher.
- At least 1+ year of supervisory experience.
Skills
- Client service
- Claims management
- Microsoft Office
- Relationship building
- Problem solving
- Communication
- Leadership
- Mentoring
- Data management
- Technology utilization
Experience Level
- Senior
Education Level
- Bachelor's degree
- High School degree/GED
Salary/Compensations
- The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.
Benefits
- Medical/dental/vision plans
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours
- Training programs
- Gallagher Thrive program
- Charitable matching gift program
About the Company
- Gallagher helps clients face risk with confidence, believing that protected businesses are free to grow, lead, and innovate.
- The company offers a digital ecosystem of client-centric consulting tools, advanced data, and analytics.
- Gallagher fosters a culture grounded in teamwork, integrity, and a commitment to doing the right thing.
- The company values curiosity, new ideas, and empowers employees to take ownership of their careers.
Equal Opportunity
- Gallagher values inclusion and diversity as a core part of its business, embedded into the fabric of the organization.
- The company embraces employees’ diverse identities, experiences, and talents to better serve clients and communities.
- Gallagher believes that all persons are entitled to equal employment opportunity and prohibits discrimination based on race, color, religion, creed, gender, sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other protected characteristic.
- Equal employment opportunity extends to all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
- Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship.