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About the Role

Oversee and manage all daily operations on property, ensuring seamless and profitable function. This role requires a keen focus on every department, active engagement in operations, and effective stakeholder management. Leadership will be demonstrated through guiding, coaching, and mentoring the team to foster a culture of unwavering excellence.

Responsibilities

• Manage all facets of the property including revenue management, recruiting & training, customer service and achievement of financial targets
• Lead and develop the team to ensure the hotel’s profitability and success
• Drive changes and improvements in performance and implement strategies in line with business objectives
• Create and build strong relationships with key stakeholders, property owners, guests and regional shared services
• Maintain excellent product and service standards whilst maximising revenue and balancing expenses
• Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment
• Act as a liaison within the local community, representing Accor and fostering community engagement

Requirements

• Demonstrate prior Operational, Hotel or General Manager experience and a deep understanding across a range of departments and stakeholder management
• Create environments where your team are encouraged and motivated to be their true self each day
• Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
• Experience and capability to drive financial growth through skilful & thoughtful strategy
• Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same
• Past experience working with body corporates in an MLR setting is desirable

Location

• Circular Quay, Sydney

Work Type

• Full-time

Experience Level

• General Manager experience

Benefits

• ALL Heartist Membership - Discounts on accommodation and food & beverage worldwide
• Family & Friends Discounts - Available on a range of accommodation, services and events
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on worldwide stays
• Learn Your Way - Support career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - Grow your hospitality network worldwide with over 300,000 Accor professionals globally
• Worldwide Opportunities - Limitless opportunities to grow your career with over 400 hotels in the Pacific and more than 5,000 across 110 countries

About the Company

• Pullman Quay Grand Sydney Harbour offers luxurious one- and two-bedroom apartments with postcard-worthy views of the Sydney Harbour Bridge.
• The hotel is a unique hybrid of premium hotel accommodation and long-term residential living, delivering a diverse, personalised guest experience.
• Food & beverage portfolio features two standout venues: Flaminia (modern Italian dining) and Acapulco ElVista (coastal Latin bar concept).
• Exceptional meeting and event spaces are designed for everything from high-end corporate functions to iconic harbourside weddings.
• Accor is a world leading hotel operator.
• Accor is an inclusive company, building diverse teams across the globe.

Equal Opportunity

• At Accor, we welcome you as you are.
• We help you grow and learn, so that work brings purpose to your life.
• By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
• Everyone has a story and we want to learn yours.