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About the Role

This is a 12-week paid casual role within the Medical Operations team, focusing on high-impact operations initiatives. The role involves owning processes end-to-end, supporting practitioner and patient workflows, and collaborating with Patient Operations teams on projects to enhance patient experience and retention. You will be given meaningful responsibility and expected to think clearly, move quickly, and execute to a high standard.

Responsibilities

Owning and running operational processes
Owning operational processes end-to-end, keeping them running reliably and improving them over time
Preparing and coordinating practitioner interviews and related onboarding workflows
Making outbound calls to patients to support retention and operational initiatives
Analysing patient and operational data to identify friction points and areas for improvement
Supporting the Operations team in testing and rolling out new initiatives to support teams

Requirements

Strong problem-solving ability
Clear communication
Bias toward action
Curious, proactive, and eager to learn by doing
Thinks in a structured way and enjoys solving ambiguous problems
Comfortable owning processes and following through without being chased
Communicates clearly and confidently, including over the phone
Thrives in fast-paced, high-accountability environments

Work Type

Casual
Full-time

Experience Level

Early career

About the Company

Eucalyptus is on a mission to make good health last a lifetime, addressing the global obesity crisis by building better long-term care.
Eucalyptus is now part of Hims & Hers, a global leader in personalized health and wellness.
Eucalyptus is the company behind Juniper, a leading weight-management program that combines GLP-1 medication with personalized nutrition, movement support, and clinician-led care.
Juniper's combined clinical and behavioral approach has shown significant patient weight loss.
Eucalyptus has experienced 130% YoY revenue growth and a 90% reduction in cash burn, leading to its acquisition by Hims & Hers.
Eucalyptus has supported over 350,000 patients across 5 markets.
Eucalyptus has received selective NICE endorsement to provide services to the NHS.
Eucalyptus has tailored its offering to patients in Australia, the UK, Germany, Japan, and Canada.

Equal Opportunity

Eucalyptus values individuals from all backgrounds, experiences, and perspectives, embracing the unique qualities each person brings.
Reasonable adjustments can be requested during the interview process.
AI-assisted tools are used to help teams work more efficiently, including in the recruitment process. These tools support the team, and all hiring decisions are made by real people, with every application reviewed by a member of the recruitment team.