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About the Role

W Sydney is seeking charismatic and guest-centric individuals for the Duty Manager role within the Front Desk Team. This role supports the Executive Assistant Manager of Rooms, focusing on high-level guest service, balancing guest, talent, and operational needs, and creating a memorable atmosphere with a deep local understanding of the guest journey.

Responsibilities

• Perform day-to-day duties with passion and charisma, demonstrating outstanding communication skills.
• Drive W’s Whatever Whenever Culture and Bonvoy Loyalty program.
• Assist Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations, including business decisions and adhering to W brand guidelines.
• Ensure smooth and efficient operations of all hotel areas in the absence of the Senior Leadership Team.
• Maintain high standards of service at Welcome Desk, Whatever Whenever, Wheels, and Concierge to maximize guest satisfaction.
• Demonstrate extensive knowledge of guest services procedures, financial procedures, and payment processes.
• Establish challenging, realistic, and obtainable goals to guide operations and performance.
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; lead by example.

Requirements

• Previous experience in a Front Desk/Front Office role, ideally in a supervisory or Duty Manager position, within a luxury hotel.
• Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property-based systems (Opera), and room inventory management.
• Attention to detail and excellent oral & written communication skills.
• Ability to work on weekends/public holidays based on operational/business requirements.
• Basic computer skills (email, Microsoft Office suite, etc.).

Skills

• Communication skills
• Guest service procedures
• Financial procedures
• Payment processes
• Opera (property based systems)

Location

• Sydney

Work Type

• Full-time

Experience Level

• Supervisory
• Duty Manager

Benefits

• Discounts on hotel rooms (including all Marriott International properties) for self and family/friends.
• Access to W Sydney's independent training opportunities and internationally recognized Marriott International training programs.
• Discounts on food & beverage across all Marriott International hotels.
• Recognition programs.
• Wellbeing and mindfulness programs.
• Employee Assistance Program.

About the Company

• W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Equal Opportunity

• Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.