Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

In this challenging and rewarding permanent operational position, you will play a key role in delivering high-quality medical, security, and logistical support to our members. You will manage a high volume of calls and emails from individuals travelling both domestically and internationally, ensuring their healthcare, travel, and security needs are addressed promptly and effectively. Your work will make a meaningful difference by supporting the safety and well-being of people around the world.

Responsibilities

Manage and coordinate international assistance cases, ensuring timely, accurate, and high-quality support for clients and subscribers.
Assess client needs and collaborate with medical, security, and operational specialists to deliver effective solutions and achieve positive outcomes.
Arrange and oversee logistics, travel, medical, and other support services through International SOS resources and external providers.
Maintain accurate case documentation, provide regular stakeholder updates, and ensure compliance with operational, billing, and company procedures.
Deliver exceptional customer service in a fast-paced environment by managing multiple priorities, resolving issues proactively, and contributing to continuous service improvement.

Requirements

Skilled at building and maintaining meaningful relationships with various stakeholders
Demonstrates keen attention to detail, problem-solving abilities, and can thrive under pressure while collaborating effectively in a demanding setting
Brings extensive experience in a customer service role with a high level of professionalism, specifically within a customer-centric and process-driven environment
Must hold Full working rights in Australia
Able to work from our Sydney office
Can start at short notice

Skills

Communication skills
Problem-solving
Customer service
Attention to detail

Location

Sydney, Australia

Work Type

Office based
Permanent
Full-time

Experience Level

Extensive experience in a customer service role

About the Company

International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide.
We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are.
Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas.
Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, assist them while abroad, and provide assistance whenever they have a question or concern.