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About the Role

Join Challenger Limited, an ASX-listed investment management firm, as a Customer Service Representative. This role is an excellent entry point into financial services, offering experience in a customer-focused, regulated environment. You will be part of a team undergoing positive change and transformation, enhancing systems and customer experience, providing opportunities to make a meaningful impact.

Responsibilities

• Act as the first point of contact for customers, assisting with account queries.
• Provide guidance on products, systems, and processes.
• Handle frontline customer support, email inquiries, operational processing, and quality-related tasks.
• Manage a mix of straightforward, educational, and complex customer inquiries.
• Support customers during significant moments in their retirement journey.
• Respond to customer inquiries via phone and email.
• Take ownership of issues and drive them to resolution.
• Balance competing priorities while maintaining accuracy and attention to detail.
• Communicate clearly, calmly, and professionally, even under pressure.
• Actively listen and tailor communication approaches to individual customers.
• Stay updated on evolving products, systems, and processes.
• Identify opportunities to improve the customer and team experience.

Requirements

• Adaptable, customer-focused, and able to communicate clearly with a diverse range of people.
• Previous customer service experience (phone, written, or face-to-face).
• Comfortable working in a structured call centre environment.
• High attention to detail and accuracy in record-keeping.
• Confidence working across multiple systems and following procedures.
• A desire to find the right solution for the customer and the business.

Skills

• Strong written and verbal communication skills.
• Great soft skills including curiosity, humility, and active listening.
• Calm and composed approach in a fast-paced setting.
• Empathy
• Professionalism
• Strong listening skills

Location

• Sydney CBD

Work Type

• Hybrid
• Full-time
• Contract

Experience Level

• Entry level

Benefits

• Access to a range of exclusive employee benefits that will support you both personally and professionally.

About the Company

• Challenger Limited is an ASX-listed investment management firm managing $128.2 billion in assets.
• Our vision is to provide customers with financial security for a better retirement.
• We foster a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.
• Working at Challenger means being part of a diverse, connected team that has fun and loves what they do.
• We are small enough, but big enough to accelerate bold ideas, realising what’s possible for our customers and partners.
• Our employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen.
• Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.
• Our working environment is unique and encourages our employees to share their ideas and feel empowered to tackle new opportunities.

Equal Opportunity

• We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive.
• Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.