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About the Role
Join Sentral, Australia's leading school management platform, and play a key role in delivering exceptional support to educators and school communities. As a Client Support Agent, you'll provide first and second-level support, troubleshoot technical issues, build strong customer relationships, and help schools get the most value from our software.
Responsibilities
- Deliver support via phone, email, tickets, and online meetings
- Troubleshoot and resolve software and technical issues
- Guide customers through system setup and usage
- Build trusted relationships with school users and administrators
- Escalate complex issues and collaborate with senior support team members
- Manage support tickets to meet service levels and customer satisfaction targets
- Contribute to knowledge-sharing, self-help resources, and process improvements
- Work closely with colleagues to enhance the customer experience
Requirements
- 2+ years' experience in customer service, helpdesk, or software support
- Strong troubleshooting, problem-solving, and analytical skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities and work independently
- Customer-focused, solutions-driven mindset
- Passion for technology and learning new systems
- Experience with cloud-based applications and web technologies
- Understanding of customer service best practices and SLAs
Skills
- Cloud-based applications
- Web technologies
- Customer service best practices
- SLAs
Location
- Remote
Work Type
- Part-time
- Full-time
Experience Level
- 2+ years
Education Level
- Diploma or qualification in IT, Networking, or a related field
Salary/Compensations
- AUD $75,000 – $80,000 per annum, plus superannuation (pro-rata for part-time)
About the Company
- Global Payments Inc. is a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.
- We empower simple, fast, secure payments for everyone.
- We’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.
- Our team of 27,000 experts is dedicated to your success.
- Headquartered in Atlanta, Georgia.
Equal Opportunity
- Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.
- Those applicants requiring reasonable accommodation to the application and/or interview process should notify jobs@globalpayments.com.