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About the Role
As a Store Manager, you will oversee the Lindt Chocolate Shop, managing daily operations, driving sales, and ensuring profitability. You will lead and coach a team of ambassadors to deliver an exceptional, customer-centric experience while maintaining high standards for visual merchandising, inventory, and food safety.
Responsibilities
- Lead store performance and foster a supportive team environment
- Achieve sales targets and manage expenses to ensure profitability
- Guide and coach team ambassadors to meet brand expectations
- Manage day-to-day store operations
- Multitask between customer service, inventory management, and food safety compliance
- Execute visual merchandising and store presentation
- Prepare takeaway drinks and ice cream
- Perform workforce planning including recruitment and rostering
- Manage labour budgets for a team of approximately 20 employees
- Communicate proactively with the State Manager
Requirements
- Previous experience in a Store or Assistant Manager role in a fast-paced QSR, retail, or hospitality environment
- Experience in workforce planning, rostering, and managing labour budgets
- Ability to work autonomously
- Strong time management skills and ability to meet deadlines
- Ability to remain calm and consistent in a high-volume environment
- Understanding of quality assurance and Food Safety Standards
- Ability to lead and coach a team
Skills
- Team leadership and coaching
- Inventory management
- Visual merchandising
- Workforce planning
- Customer service
- Food safety compliance
- Barista skills
- Time management
Location
- LAU - AUS
Work Type
- Full-time
Experience Level
- Management experience required
Benefits
- Career opportunity and leadership development
- Paid day off on your birthday
- Free hot drinks on working days
- 50% staff discount
About the Company
- Global leader in the premium chocolate category with over 180 years of history
- Swiss company with roots in Zurich
- Operates 12 factories and 620 stores globally
- Committed to sustainability through the Lindt & Sprüngli Farming Program