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About the Role
As a Store Manager, you will serve as the heartbeat of the store, leading a team to create meaningful customer connections and delivering impactful results. This hands-on, people-first role focuses on shaping team culture and driving the overall customer experience.
Responsibilities
- Lead and inspire the team to create warm, welcoming, and meaningful customer experiences
- Drive performance across customer experience, store sales, and store presentation
- Create a team culture grounded in trust, fun, and company values
- Manage day-to-day operations including rostering, stock management, and visual merchandising
- Coach, develop, and grow team members through clear communication and feedback
- Bring the brand, products, and values to life in-store daily
Requirements
- Proven experience in retail management
- Confident and values-led leadership style
- Commitment to creating a high-performing, high-trust team environment
- Motivation focused on meaningful connection and customer experience
- Ability to remain calm and focused while solving challenges
- Organized, outcomes-driven, and energized by a fast-paced retail environment
Skills
- Retail management
- Team leadership
- Customer experience management
- Operations management
- Visual merchandising
- Staff coaching and development
- Stock management
- Rostering
Work Type
- Full-time
Benefits
- Generous team member discount on fragrance, décor, and gifting
- Monthly store bonus program
- Performance-based incentives
- Recognition programs for milestones and achievements
- Employee Assistance Program (EAP) for employee and immediate family
- Leadership development, coaching, and career progression opportunities
About the Company
- A fragrance retailer with over 140 stores across Australia and New Zealand
- Focused on helping people find warmth, comfort, and connection through crafted experiences