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About the Role

The purpose of this role is to partner with a Relationship Credit Manager to support thorough credit assessments for Specialist Industries customers. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Responsibilities

• Maintaining a well-managed portfolio compliant with all relevant policies and procedures.
• Maintaining control of workflows across all compliance and customer fulfilment processes.
• Acting in the best interest of the customer and applying a customer-centric approach.
• Proactively developing and maintaining a detailed understanding of customer business and financial needs.
• Providing appropriate solutions towards account maintenance and simple customer requests.
• Supporting the management of a portfolio of Specialist customers.
• Collaborating with Product Partners and other stakeholders to fulfil customer needs.
• Engaging specialist teams when required.

Requirements

• Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.
• Credit Analysis: The ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit).
• Relationship management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
• Compliance and policy management: Identifying and interpreting applicable laws, rules, codes and standards to create and/or manage policies, processes and procedures, including how these are organised, reviewed and communicated.
• Data analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.
• Data interpretation: Using data and reporting to draw insights to problem solve and/or inform business or customer decisions.
• Quality assurance: Ensuring the quality and viability of working solutions through quality practices and rigorous testing with a customer centric focus.
• Ability to support credit approval activities with proficiency in credit assessment and management.

Skills

• Customer solutioning
• Credit Analysis
• Relationship management
• Compliance and policy management
• Data analysis
• Data interpretation
• Quality assurance
• Credit assessment
• Credit management

Location

• 242 Pitt Street, Sydney NSW 2000

Work Type

• Permanent
• Fulltime 40 hours/week

Benefits

• Access to health and wellbeing services
• Discounts on selected products and services from ANZ

About the Company

• At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
• From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
• At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
• We're a diverse bunch at ANZ in different roles, different locations, doing different things.
• At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
• We're committed to building a workplace that reflects the diversity of the communities we serve.

Equal Opportunity

• We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
• If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.