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About the Role

The HR Services Administrator is part of the Global HR Service Delivery Operations team, responsible for delivering high-quality HR services and support to employees and managers across Japan. This role serves as a key point of contact for employee HR inquiries and administers a broad range of HR operational processes throughout the employee lifecycle, ensuring accuracy, timeliness, and compliance.

Responsibilities

• Serve as a first point of contact for employees and managers regarding HR-related questions and requests.
• Respond to employee inquiries in a timely, accurate, and customer-focused manner.
• Provide guidance on HR processes, policies, programs, and available resources.
• Escalate complex or sensitive cases to the appropriate HR stakeholders.
• Contribute to a positive employee experience through responsive and professional support.
• Execute HR operational processes including hiring, onboarding, employee changes, data updates, leave of absence administration, return-from-leave processing, and offboarding/termination.
• Ensure all transactions are completed accurately and in accordance with established procedures and local statutory requirements.
• Maintain accurate employee data within Workday and other HR systems.
• Support administration of employee benefit programs, including company housing, employee savings plans, group insurance, relocation support, and allowances.
• Process enrollments, changes, payments, and employee requests for benefits.
• Coordinate with vendors and internal stakeholders for accurate and timely benefit administration.
• Support administrative activities related to pension programs (DB/DC) and health insurance administration.
• Coordinate required documentation and submissions with external vendors and authorities.
• Prepare and issue employment-related certificates and official documentation.
• Ensure compliance with local legal requirements and internal policies.
• Prepare and distribute recurring and ad hoc reports using Workday and other HR systems.
• Maintain data accuracy and integrity within HR systems and records.
• Support data validation, audits, and reporting activities.
• Assist stakeholders with HR operational data requests.
• Collaborate effectively with local and remote HR Services team members to ensure consistent service delivery.
• Support workload balancing and coverage across the team to maintain business continuity.
• Share knowledge, best practices, and process updates with colleagues.
• Contribute to maintaining clear process documentation and knowledge resources.
• Build strong working relationships across HR Operations, HR Business Partners, Centers of Excellence, Payroll, and external vendors.
• Actively identify opportunities to improve HR processes, tools, and ways of working.
• Suggest practical solutions that simplify processes and reduce administrative effort.
• Support implementation of process improvements, documentation updates, and operational enhancements.
• Contribute ideas that improve service quality, efficiency, and employee satisfaction.
• Help promote consistent, employee-friendly, and customer-focused HR Services delivery.

Requirements

• Bachelor’s degree or higher.
• 2-4 years of HR Operations, HR Administration, or Shared Services experience.
• Experience supporting employee lifecycle activities and HR administration processes.
• Experience administering employee benefits, pension, health insurance, or related HR programs is preferred.
• Experience working in a multinational or matrixed environment is an advantage.
• Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Skills

• Strong customer service and employee support orientation.
• Excellent communication and interpersonal skills.
• Ability to work effectively within a collaborative and team-based environment.
• Strong attention to detail and commitment to accuracy.
• Ability to follow processes while exercising sound judgment.
• Continuous improvement mindset with a willingness to challenge inefficient ways of working.
• Strong organizational and time management skills.
• Analytical and problem-solving capabilities.
• Ability to manage multiple priorities and deadlines.
• Strong Microsoft Office skills, particularly Excel.
• Fluent Japanese.
• Good English (written and verbal).

Location

• Tokyo, Japan

Work Type

• Hybrid (Onsite and Remote)
• On-site

Experience Level

• 2-4 years

Education Level

• Bachelor's degree or higher

Benefits

• Company housing programs
• Employee savings plans
• Group insurance programs
• Relocation support and related reimbursements
• Employee allowances and other benefits

About the Company

• Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best.
• At Solventum, people are at the heart of every innovation we pursue.
• Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.
• We enable better, smarter, safer healthcare to improve lives.
• We pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.
• Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
• We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.
• Because at Solventum, we never stop solving for you.

Equal Opportunity

• At Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.