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About the Role

The Incident & Response team is responsible for managing the detection, troubleshooting, reporting, and resolution of WTS Incidents. The team coordinates with Business Units and other technology teams to gather incident details, assess risk, assist with remediation, and ensure service is restored in a timely manner.

Responsibilities

• Serve as the focal point for large incidents, providing awareness and debriefing to senior management.
• Manage time-sensitive incidents and investigations requiring follow-the-sun coordination.
• Work with and become proficient in a variety of enterprise technology.
• Be part of a talented global team, employing a Follow the Sun support model.
• Collaborate with other technical teams like networking, Helpdesk, Deskside support, server support, firewall, security, Unix, SQL, Web, storage, and development teams.
• Provide operational oversight and ensure consistency in the tracking and remediation of incidents impacting key Business Unit stakeholders.
• Proactively participate in the continuous review of incidents and root causes to highlight control or process gaps.
• Provide on-call and out-of-hours support.

Requirements

• Curious, self-directed, self-motivated, and highly reliable.
• Creative thinking, perseverance, patience, and a willingness to ask questions.
• Self-starter with good interpersonal skills for working with end-users and IT colleagues.
• Maturity to execute job functions with minimal guidance.
• Ability to effectively host calls with senior members of the Firm.
• Ability to translate complex technical problems.
• Ability to develop quick response plans to information security incidents.
• Very strong verbal and written English communication skills.
• Background in Microsoft Windows operations or system administration.
• Experience in a demanding enterprise organization.
• Experience with one or more enterprise operations tools, such as Wireshark or Splunk.
• Experience working with cloud providers like Microsoft, Google, Adobe, AWS, and others.
• ITIL certification.
• MCDST certification.
• Skills in PowerShell and automation.

Skills

• Windows 2012/2016/2019/2022 server skills
• Windows Desktop (Windows 10/Windows 11)
• Active Directory skills
• PowerShell Scripting skills
• Wireshark
• Splunk
• Extrahop
• Sysinternal tools

Work Type

• Follow the Sun support model

Education Level

• B.S. Degree preferred

Benefits

• Attractive and comprehensive employee benefits and perks in the industry.
• Ample opportunity to move about the business.

About the Company

• At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals.
• We have been differentiating our approach for 90 years.
• Our values include putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back.
• We support our employees and their families at every point along their work-life journey.
• We advise, originate, trade, manage and distribute capital for people, governments and institutions, always with a standard of excellence and guided by our core values.
• Morgan Stanley is dedicated to providing first-class service to our clients, reflecting our commitment to creating a more sustainable future and fostering stronger communities.
• We strive to demonstrate our belief in the power of transformative thinking, innovative strategies and leading-edge solutions—and in the ability of capital to work for the benefit of all society.

Equal Opportunity

• Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.
• Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
• Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.