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About the Role

Stripe’s Customer Success Managers are responsible for the post-sales lifecycle of a Stripe user, ensuring they derive maximum value from the Revenue and Finance Automation (RFA) product suite, leading to project success, retention, and renewal. This role offers a direct impact on the company's growth and the opportunity to put the global economy within everyone's reach.

Responsibilities

• Lead RFA post-sale engagement, retention, and growth of customers in partnership with account teams.
• Support account expansion by identifying opportunities and driving business outcomes.
• Build and foster relationships with senior executives across business, product, engineering, finance, and IT.
• Evangelize Stripe customer success stories, systems, and processes.
• Articulate customer use cases, value, and expansion opportunities while maintaining trusted advisor status.
• Serve as a trusted advisor on payments, billing, tax, and invoicing, educating customers on product benefits.
• Conduct business reviews with account teams to align on priorities, performance, and roadmap.
• Advocate for the customer internally, sharing feedback with Product Management, Engineering, Support, Marketing, and Sales.
• Drive overall account health, including payments performance, cost optimization, product adoption, renewals, and customer satisfaction.

Requirements

• 6+ years of experience in a client-facing role, ideally customer success, managing relationships with large, global, and complex organizations.
• Experience working with a technical product.
• Payments and/or fintech experience required.
• Experience with consumption-based SaaS products.
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
• History of success as a consultant, pre-sales, technical account management, or equivalent.
• Prior experience working with modern SaaS billing and invoicing systems.
• Experience with billing solutions strongly preferred.
• Sophisticated business sense and understanding of underlying drivers and strategy of user businesses.

Skills

• Relationship building
• Business building
• Product conversations
• Payments conversations
• Technical conversations
• Executive presentations

Experience Level

• 6+ years of experience

About the Company

• Stripe is a financial infrastructure platform for businesses.
• Millions of companies use Stripe to accept payments, grow revenue, and accelerate new business opportunities.
• Stripe's mission is to increase the GDP of the internet.