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About the Role

The Operations Specialist will be responsible for setting up, maintaining, and supporting business customers and their subscriptions to Equifax Business across Australia and New Zealand, ensuring a positive customer experience.

Responsibilities

• Monitor the Business Support Dashboard within Salesforce to identify new subscription requests.
• Ensure all necessary information is available for new subscriber setup, and that all required paperwork is signed and complies with the Privacy Act.
• Conduct due diligence to confirm the legitimacy of applying organizations.
• Provide access details to new subscribers via a "Welcome to Equifax" email.
• Resolve issues related to user movements within subscriber structures, ad hoc subscriber requests, account queries, suspensions, closures, and reactivations in both Australia and New Zealand.
• Create new branches for existing subscribers while ensuring compliance with the Privacy Act.
• Manage ServiceNow requests assigned to subscriptions.
• Create, manage, and update IQ Connect PVGs, manage user roles (IDM), and handle CCR contributor setups and maintenance.
• Accurately input all relevant information into appropriate systems, ensuring accuracy and relevancy within Salesforce and Pegasus.
• Collaborate with cross-functional teams, including Customer Services, Sales & Distribution, VISS Product Management, Finance, Accounts Receivable, and business customers.

Requirements

• HSC or Year 10 completion with further education or relevant customer service experience.
• 2+ years of experience in a similar customer service and/or administrative role.
• Ability to quickly learn and adapt to new systems and processes.
• Strong attention to detail and accuracy with advanced comprehension skills.
• Excellent communication skills, both written and verbal.
• Proficiency in computer skills, especially Microsoft applications.

Skills

• Risk analysis and documentation
• Veda Advantage subscriber/delivery systems and products
• The Privacy Act 1988
• Code of Conduct
• Veda Advantage internal processes and procedures
• Pegasus and Baycorp1 systems
• Banking/financial services or insurance companies

Location

• SYDNEY

Work Type

• Hybrid Work Model
• Full time

Experience Level

• 2+ years of experience in a similar customer service and/or administrative role

Education Level

• HSC or Year 10 completion

Benefits

• Additional Leave Allocations + Public Holiday Swaps
• Discounted Gym Memberships
• Discounted Private Health Cover (and discounted Pet Insurance if you want it!)
• Employee Stock Purchase Plan
• Career Development and Learning with mentorship, particularly in microservices development.
• Wellbeing Resources

About the Company

• At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible.
• At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equal Opportunity

• Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
• For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision.
• If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
• Equifax participates in E-Verify and Right to Work (English and Spanish).