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About the Role

This role focuses on managing the onsite delivery of software services, pre-sales, post-sales, or service delivery support, installation, and configuration for customer environments. The position solves business systems, networking, and applications problems for specialized or complex clustered environments, ensuring customer satisfaction and loyalty through reactive and proactive activities.

Responsibilities

• Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Provide software service, pre- sales, post- sales or service delivery support.
• Deliver services, including customized services to large enterprise, complex or corporate accounts.
• Use proactive monitoring procedures/tools to identify problem prevention opportunities.
• Schedule and participate in on-site account support meetings both internal and external.

Requirements

• Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
• Experience with support of full range of company products in Customer base.

Skills

• Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
• Thorough knowledge of administrative or technical practices
• Proficient Field Technical Support skill set.
• Knowledge of assigned company hardware system platforms.
• Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
• Knowledge of high availability system environments.
• Strong communication skills both verbal and written.
• Strong Customer relationship building skills
• Ability to manage complex Customer problems.
• Ability to perform while under high-pressure situations.
• Project management, analysis, communication, scheduling, controlling, and presentation skills.
• Good teamwork with peers and company personnel.
• Demonstrate consistent, acceptable performance of all business fundamentals.
• Knowledge of portfolio of services.
• Basic knowledge of change management process and tools available.

Location

• Irvine, California

Work Type

• Onsite

Experience Level

• Senior

Education Level

• Vocational/Diploma/ Associate Degree (technical field)
• Degree holder

Salary/Compensations

• Hourly Salary USD 33.03 - 49.95 in California

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development specific programs catered to helping you reach any career goals you have
• Unconditional Inclusion

About the Company

• Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
• We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
• Our culture thrives on finding new and better ways to accelerate what’s next.
• We know varied backgrounds are valued and succeed here.
• We have the flexibility to manage our work and personal needs.
• We make bold moves, together, and are a force for good.
• If you are looking to stretch and grow your career our culture will embrace you.
• Open up opportunities with HPE.
• Technology innovation that fosters business transformation.
• We Are In the Acceleration Business
• We help customers use technology to slash the time it takes to turn ideas into value.
• In turn, they transform industries, markets and lives.
• Some of our customers run traditional IT environments.
• Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure.
• Many rely on a combination of both.
• Wherever they are in that journey, we provide the technology and solutions to help them succeed.
• The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise.
• They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.
• Read more about how we win the right way.

Equal Opportunity

• HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.
• We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.
• Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
• Please click here: Equal Employment Opportunity.
• Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
• HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
• Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.
• If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights.
• Equal Employment Opportunity is the Law
• Equal Employment Opportunity is the Law - Supplement
• E-Verify (US & PR only)
• HPE is an E-Verify employer.
• E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.
• For more information click here.
• HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.
• If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
• Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
• Please ensure the resume you submit to us does not include any sensitive personal data.
• Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation.
• To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.