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About the Role

The Account Manager will support the growth of the English & Examinations portfolio by building trusted relationships, identifying growth opportunities, and delivering tailored solutions to diverse customers. This role drives sustainable income growth and ensures exceptional customer experience for clients including corporate organisations, government partners, and education institutions.

Responsibilities

• Managing, developing, and growing a portfolio of B2B accounts
• Building strong, long-lasting relationships with key customer stakeholders
• Identifying new commercial opportunities and leading pitches, negotiations, and deal closures
• Designing solutions, proposals, and bids in collaboration with internal teams
• Ensuring an excellent customer experience across onboarding, delivery, review, and renewal
• Maintaining accurate CRM data and providing sales and pipeline insights
• Leading internal account teams to ensure coordinated and high-quality support
• Identifying opportunities for cross-selling and broader value creation
• Supporting continuous improvement in sales processes, delivery quality, and customer outcomes

Requirements

• Minimum 3 years’ sales experience, including B2B account management
• Strong sales, negotiation, and stakeholder management skills
• Proven ability to manage accounts and coordinate cross-functional teams
• Experience with CRM platforms such as Salesforce
• Proficiency in Microsoft Office
• Local language proficiency at C2 level
• English proficiency at B2/C1 (spoken and written)
• Experience in solution-based selling in major sectors (government, finance, media, pharmaceuticals, tourism) (Desirable)
• Sales or marketing qualifications (Desirable)
• University degree or equivalent (Desirable)
• Candidates must have the right to live and work in the country where the role is based

Skills

• Sales
• Negotiation
• Stakeholder management
• Account management
• CRM platforms
• Microsoft Office
• Solution-based selling

Location

• Tokyo, Japan

Work Type

• Hybrid
• Full-time

Experience Level

• Minimum 3 years’ sales experience

Education Level

• University degree or equivalent (Desirable)

About the Company

• We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
• For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
• Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
• We connect. We inspire.
• A connected and trusted UK in a more connected and trusted world.

Equal Opportunity

• We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work.
• The British Council is a Disability Confident Employer.
• The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent.
• We guarantee an interview for disabled applicants who meet the minimum role requirements.
• We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.