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About the Role

This position oversees all aspects of the Account Management department, working closely with leadership to ensure business success. The role establishes a performance-based culture with clear responsibilities and metrics for continuous improvement. The VP is responsible for delivering revenue growth across all clients and driving new business opportunities, requiring extensive experience managing teams and overseeing complex projects.

Responsibilities

Oversee all elements of account management, ensuring best-in-class client service and flawless program execution.
Manage, mentor, and motivate account team members with exceptional leadership skills.
Serve as the primary point of contact for major clients, ensuring high satisfaction and retention.
Collaborate across departments to solve complex business and project challenges.
Set best-in-class standards for the account management team.
Provide client service and project management support as needed.
Participate in project work to implement ideas, strategies, and execution.
Manage all staffing responsibilities within the account department, including securing full-time and freelance resources.
Develop, review, and approve program budgets aligned with revenue goals.
Maintain awareness of industry trends.
Establish best practices for continuous improvement for the team and programs.
Manage revenue forecasting for all clients, both existing and new.
Lead all aspects of the RFP process, from kickoff through pitch.
Report to company leadership to establish goals, milestones, and organizational priorities.
Lead colleagues across various agency departments to drive business objectives.
Maintain oversight of all workstreams between the agency and clients.

Requirements

12+ years of experience managing experiential marketing programs and activations for global brands.
Ability to handle numerous accounts simultaneously with excellent communication and organizational skills.
Serve as a collaborative partner with agency leadership, aligning with agency ways of working.
Willingness to be involved in all aspects of agency growth, including marketing, new business, and hiring.
Excellent interpersonal skills and ability to collaborate across production and creative teams.
Ability to self-manage priorities and workload.
Demonstrated ability to manage and mentor a diverse team of account management leads.
Proven ability to drive revenue and new business sales.
Proven ability to lead new business pitches and win RFPs.
Ability to be a decisive decision-maker in the best interest of the agency and its clients.
Strong work ethic and ability to excel in a fast-paced environment.
Daily use of Slack, Email, Power Point, and other project management tools.
Ability to travel a minimum of 30%.
Ability to work non-traditional hours and weekends based on management, client, team, and project needs.
Ability to think strategically and creatively, and communicate thoughts proactively, efficiently, and effectively.
Ability to operate with urgency and motivate others.
Ability to remain organized across multiple workstreams and teams activating in parallel.
Ability to problem-solve independently and in groups.
Excellent time management, written, and oral communication skills, including the ability to develop well-organized decks to sell ideas and convey agency POVs.

Skills

Account Management
Leadership
Mentoring
Client Relationship Management
Cross-functional Collaboration
Budget Management
Revenue Forecasting
RFP Process Management
Strategic Thinking
Creative Thinking
Communication (Written and Oral)
Project Management
Team Management
New Business Development
Experiential Marketing
Slack
Email
Power Point

Location

Remote
California
New York

Work Type

Remote
Full-time

Experience Level

12+ years of experience managing experiential marketing programs and activations for global brands.

Benefits

Comprehensive medical benefits
Unlimited PTO
12 Weeks of parental leave