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About the Role

This role supports the YieldStar metrology system from install to ramp and into HVM sustaining at a new US-based advanced-node customer. You will be one of the initial equipment engineers responsible for the tools performance, installing, qualifying, maintaining, troubleshooting, and repairing ASML metrology equipment at the customer site. You will work directly with customer engineers, line managers, and ASML technical teams to keep tools available, stable, and performing to specification. This position is initially based in Austin, TX, and is expected to transition toward the future HVM location as the customer’s install base grows. You will report directly to the local Applications Manager.

Responsibilities

Diagnose and identify root cause and define the action plan for solution
Execute action plans independently; handle most technical problems on your own
Escalate when needed with a clear problem statements and technical communication
Interface regularly with internal & external customers on planning and progress
Adhere to safety requirements including pre-work safety assessments and wearing PPE
Hands-on hardware above, beneath, and around machine incl. ladders & platforms
Properly handle, administer, and return parts & tools after work completion
Follow back end call handling actions to close all items related to fab actions including paperwork closure, parts return, fab area cleanup etc
Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs
Keep up to date with latest machine changes by continuous learning and training
Drive YieldStar Equipment Engineering support from Install to tool qualification, wafer introduction, pilot-line performance, and sustaining
Represent the Voice of the Customer toward ASML headquarters support teams

Requirements

Minimum 5 years’ experience in a Customer Support department for high tech products
Minimum 2 years’ experience of ASML lithography/metrology system or similar technology
Strong written and verbal communication skills in English
Can observe and respond to people and situations and interact with others encountered in the course of work
Can learn and apply new information or skills
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Strong data interpretation and document comprehension skills
Ability to follow structured processes and timelines
Qualified candidates must be legally authorized to access controlled technology prior to beginning work.
Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Skills

Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software

Location

Austin, Texas
Texas

Work Type

Compressed work week (12hr shifts, 7am/pm-7pm/am), alternating 3-4 days/week
Full-time

Experience Level

Minimum 5 years’ experience in a Customer Support department for high tech products
Minimum 2 years’ experience of ASML lithography/metrology system or similar technology

Education Level

Bachelor’s engineering degree or equivalent combination of education, skills and experience

About the Company

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient.
We push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it.
We’re a global team of more than 32,000 people from 122 different nationalities and counting.
Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.

Equal Opportunity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
We recognize that inclusion and diversity is a driving force in the success of our company.