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About the Role

The US Oncology Network is seeking a Patient Services Coordinator to support the TCRS North clinic at Texas Colon and Rectal Specialists in Austin, Texas. This role involves greeting patients, managing appointments, handling calls, and providing administrative support in a collaborative and supportive environment.

Responsibilities

• Greet patients and visitors professionally and courteously.
• Register and schedule patient appointments efficiently.
• Answer, screen, and direct incoming calls, relaying messages accurately.
• Collect, proof, and file patient forms, updating demographics and insurance information.
• Collect co-pays and balances, providing receipts.
• Check patients out after examinations and schedule follow-up appointments.
• Record cancellations and missed appointments, notifying appropriate staff.
• Provide general administrative support, including filing and maintaining the lobby area.
• Adhere to confidentiality, state, federal, and HIPPA laws and guidelines.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying the position.
• At least eighteen (18) months of front medical office receptionist experience with insurance forms and scheduling software required for Level 2.
• At least 5 years of front medical office receptionist experience with insurance forms and scheduling software required for Level Sr.
• Regularly required to sit and use hands to finger, handle, or feel.
• Occasionally required to stand, walk, and reach with hands and arms.
• Occasionally lift and/or move up to 30 pounds.
• Requires vision and hearing corrected to normal ranges.

Skills

• Computer systems proficiency
• Microsoft Office Suite (Outlook, Word, Excel)
• Front medical office receptionist experience
• Insurance forms processing
• Scheduling software proficiency

Location

• Austin, Texas

Work Type

• Full-time
• Onsite

Experience Level

• Level 1
• Level 2
• Level Sr

Education Level

• High school diploma or equivalent

About the Company

• The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
• Texas Oncology delivers high-quality, evidence-based care to patients close to home, treating half of all Texans diagnosed with cancer annually.
• Texas Oncology is supported by McKesson Corporation, focused on empowering a vibrant and sustainable community patient care delivery system.