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About the Role

As an Air Operator, you will play a key role in ensuring smooth and timely air freight movements for customers. This role combines hands-on operations, customer service, and documentation work, driving efficiency, volume growth, and profitability across our Japan gateway.

Responsibilities

• Execute end-to-end air shipments, including receiving bookings and arranging shipments within SOPs.
• Input data into the system to create files, complete MAWB and HAWB, and ensure timely handling.
• Handle timely invoicing to clients/agents and accurately confirm incoming invoices from subcontractors.
• Provide customer service by following up on customer requests, claims, and feedback.
• Inform senior management of any irregularities or problems requiring assistance.
• Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
• Handle customer statistics and reports, and support system improvement requests.
• Support data and system accuracy by keeping Flexport systems updated to meet KPIs.
• Collaborate with account managers, customers, and customs teams to ensure smooth operations.
• Identify and suggest process enhancements to increase efficiency and quality.
• Support teammates and take on additional tasks as needed.

Requirements

• Bachelor's degree in logistics, supply chain, business, or related fields.
• 1-2 years of experience in air operation or related roles in freight forwarding/logistics.
• Fluent in Japanese with excellent written and spoken communication skills.
• Good written and spoken English communication skills.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset with prompt and professional responses to customer needs.
• Flexibility and openness to work on weekends.

Skills

• Air freight operations
• Freight forwarding
• Logistics
• Customer service
• Documentation
• Data entry
• Invoicing
• International shipping regulations
• System updates
• Process improvement

Location

• Japan

Work Type

• Full-time
• Hybrid

Experience Level

• 1-2 years

Education Level

• Bachelor's degree

Benefits

• Deep expertise in air freight operations (imports, exports, intermodal) using advanced industry systems.
• Hands-on exposure to international logistics systems (carriers, customs, warehouses).
• Opportunity for career growth into Senior Associate, Team Leader, or Account Management roles.
• Training and development from global experts within a fast-growing international company.

About the Company

• Flexport believes global trade can move the human race forward and aims to make global commerce easy and accessible.
• The company shapes the future of a $10T industry with innovative technology and exceptional people.
• Flexport technology is used by companies of all sizes to move over $19B of merchandise across 112 countries annually.
• Flexport plays a pivotal role in global goods movement, especially during recent supply chain crises.
• The company is supported by leading investors who believe in its mission, solutions, and people.

Equal Opportunity

• All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.