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About the Role

The 4PL Area Manager is responsible for representing Flexport at external 3PL/4PL partner sites, ensuring adherence to SLAs, system requirements, and SOPs. This dynamic role involves forecasting coordination, invoice approval, and defining the 4PL operating model as the program scales.

Responsibilities

• Act as Flexport's primary point of contact for assigned 3PL/4PL partners, inspecting operations and ensuring adherence to SLAs for receiving, shipping, inventory accuracy, and packing quality.
• Coach and support teams of 30-100 at partner facilities, enforcing Flexport policies, SOPs, and compliance requirements, and driving corrective actions.
• Own performance reporting and serve as an escalation point for operational issues and cross-functional troubleshooting.
• Receive SNOP forecasts and share them with partners, confirming labor plans and capacity align with projected demand, and identifying risks.
• Ensure partners comply with Flexport SOPs, utilize the WMS correctly, and maintain safety and loss prevention standards.
• Capture learnings to evolve the 4PL operating model.
• Review and approve 3PL/4PL invoices for accuracy and resolve discrepancies.
• Document and define Flexport's processes for working with 4PL partners, including escalation paths, coverage models, and performance standards.
• Drive long-term network improvements.

Requirements

• 2+ years of experience managing a team of 5 or more in a fulfillment, warehouse, or 3PL environment.
• Possess a valid passport and willingness to travel to partner sites, including internationally.
• Proven ability to hold external partners accountable without direct authority.
• Strong communication skills.
• Experience building structure and process in ambiguous, fast-paced environments.
• Strong problem-solving, data analysis, and prioritization skills.
• Proficiency in Google Sheets / Excel.

Skills

• Warehouse Management Systems (WMS)
• 3PL/4PL vendor management
• Multi-site operations oversight
• Building SOPs or operational processes
• International logistics
• Supply chain experience

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years

Salary/Compensations

• $80,000—$100,000 CAD

About the Company

• Flexport believes global trade can move the human race forward, with a mission to make global commerce easy and accessible.
• The company shapes the future of a $10T industry with innovative technology and exceptional people.
• Flexport technology is used by companies of all sizes to move over $19B of merchandise across 112 countries annually.
• Flexport plays a pivotal role in global goods movement, especially during recent supply chain crises.
• The company is supported by leading investors who believe in its mission, solutions, and people.

Equal Opportunity

• All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.