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About the Role
Flexport's Global Operations team is responsible for end-to-end supply chain management, focusing on customer satisfaction, partner management, and driving innovation through process automation. This role is crucial for managing global shipments, ensuring a first-class customer experience, and maintaining quality and on-time performance.
Responsibilities
- Ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
- Ensure work satisfies internal KPIs and SLAs that demonstrate quality delivery.
- Follow standard operating procedures (SOP).
- Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
- Seamlessly coordinate day-to-day logistics operations with internal and external partners.
- Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
- Assist the shipments managed by partners as we drive partner autonomy.
- Quote and invoice client shipments with responsibility to their P&L.
- Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.
Requirements
- 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting.
- Ocean freight knowledge is a plus.
- Able to adapt to new technology.
- Can thrive in a fast-paced environment.
- Effective time management - be able to properly prioritize and manage a large volume of tasks.
- Attention to detail.
- Ability to effectively seek and receive feedback.
- Effective communication both verbally and in writing in client facing interactions.
- Teamwork and relationship-building.
- Orientation towards working smarter and adopting best practices and standardization.
- Problem-solving capabilities.
- Fluent in English.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Skills
- Logistics
- Freight forwarding
- Supply chain management
- Ocean carrier operations
- Consulting
- Ocean freight
- Technology adaptation
- Time management
- Attention to detail
- Feedback reception
- Verbal communication
- Written communication
- Client-facing communication
- Teamwork
- Relationship building
- Problem-solving
- Compliance
Location
- North America
Work Type
- Onsite
Experience Level
- 2+ years
Education Level
- Bachelor’s Degree preferred
Benefits
- Competitive salary with equity
- Flexible paid vacation and sick days
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- 18 weeks of paid leave for birthing parents
- 8 weeks of paid leave for non-birthing parents
- 10 hours of paid volunteer time
About the Company
- Flexport believes global trade can move the human race forward, with a mission to make global commerce easy and accessible.
- Shaping the future of a $10T industry with innovative technology and exceptional people.
- Companies of all sizes use Flexport technology to move over $19B of merchandise across 112 countries annually.
- Plays a pivotal role in how goods move around the world, especially during recent global supply chain crises.
- Supported by top investors who believe in the mission, solutions, and people.
Equal Opportunity
- All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.