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About the Role

As a Global Operations Specialist, you will execute the shipment lifecycle for Ocean & Air shipments, ensuring data integrity and proactively minimizing delays. This role offers opportunities for career growth, international experience, and the chance to be part of a fast-paced team in the global trade industry.

Responsibilities

• Execute the movement of ocean and air freight shipments from booking at origin to final delivery at destination.
• Maintain communications with transportation and warehousing partners to facilitate shipment progress.
• Work and communicate cross-functionally within Flexport.
• Ensure shipments move on time and exceptions are handled appropriately.
• Use metrics to spot opportunities for improvement and deliver great performance.
• Own the data quality of client information by validating booked shipments, tracking client shipment status, and validating shipment schedules.
• Consistently follow Standard Operating Procedures (SOPs) to ensure work satisfies internal Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) in line with productivity goals.

Requirements

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred.
• Team-centric mindset, focused on team outcomes and client expectations.
• Strong written and verbal communication skills.
• Strong attention to detail in a high-energy, fast-paced environment.
• Proficient in Google Suite/Microsoft Suite (Sheets/Excel).
• Fluency in English, both written and verbal.
• A "compliance first" attitude for operating in a heavily regulated industry.

Skills

• Google Suite/Microsoft Suite (Sheets/Excel)
• Written communication
• Verbal communication
• Attention to detail
• Compliance

Location

• Onsite

Work Type

• Full-time

Experience Level

• New graduates encouraged to apply
• 1+ year of relevant experience preferred

Education Level

• Bachelor's degree
• Associate's degree

Salary/Compensations

• Competitive salary with equity

Benefits

• Flexible paid vacation and sick days
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• 18 weeks of paid leave for birthing parents
• 8 weeks of paid leave for non-birthing parents
• 10 hours of paid volunteer time
• Employee Resource Groups

About the Company

• Flexport believes global trade can move the human race forward and aims to make global commerce easy and accessible.
• The company shapes the future of a $10T industry with innovative technology and exceptional people.
• Flexport technology is used by companies of all sizes to move over $19B of merchandise across 112 countries annually.
• Flexport plays a pivotal role in how goods move around the world, especially during recent global supply chain crises.
• The company is supported by strong investors who believe in its mission, solutions, and people.

Equal Opportunity

• All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.