Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As an Air or Ocean Operator, you'll play a key role in ensuring smooth and timely air freight movements for our customers. This role combines hands-on operations, customer service, and documentation work helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Japan gateway.

Responsibilities

• Execute end-to-end air shipments, including receiving bookings and arranging shipments within SOPs.
• Input data into the system, complete MAWB and HAWBs, and ensure timely handling of files.
• Submit AMS or EDI (FHL/FWB) as required.
• Perform timely invoicing to clients/agents and confirm incoming invoices from sub-contractors.
• Provide customer service by following up on customer requests, claims, and feedback.
• Inform senior/manager of any irregularities or problems requiring assistance.
• Provide feedback on subcontractors' standards and services.
• Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs.
• Handle customer statistics and reports or any special requests for system improvement.
• Support data and system accuracy by keeping Flexport systems updated to meet KPIs.
• Collaborate with account managers, customers, and customs teams to ensure smooth operations.
• Identify and suggest process enhancements to increase efficiency and quality.
• Support teammates and take on additional tasks when needed.

Requirements

• Bachelor's degree in logistics, supply chain, business, or related fields.
• 1-2 years of experience in air operation or related roles in freight forwarding/logistics.
• Detail-oriented, structured, and eager to learn global supply chain operations.
• Customer-focused mindset: respond promptly and professionally to customer needs.
• Candidates must be flexible and open to work on weekends.

Skills

• Fluent in Japanese (excellent written and spoken communication).
• Good written and spoken English communication.
• Advanced system usage in the industry.
• International logistics systems (carriers, customs, warehouses).

Location

• Japan

Work Type

• Full-time
• Hybrid

Experience Level

• 1-2 years

Education Level

• Bachelor's degree

Benefits

• Deep expertise in air freight operations (imports, exports, intermodal).
• Hands-on exposure to international logistics systems.
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles.
• Training and development from global experts.

About the Company

• Flexport believes global trade can move the human race forward, with a mission to make global commerce easy and accessible.
• Shaping the future of a $10T industry with innovative technology and exceptional people.
• Companies of all sizes use Flexport technology to move over $19B of merchandise across 112 countries annually.
• Playing a pivotal role in how goods move around the world, especially during recent global supply chain crises.
• Supported by top investors who believe in the mission, solutions, and people.
• A fast-growing international company.

Equal Opportunity

• All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.