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About the Role
Flexport is seeking a Senior Manager, PR & Communications to shape the company's narrative across various channels, including press, blog, social media, customer communications, and internal messaging. This high-visibility role involves working directly with the CEO & Founder and leadership team to influence Flexport's public image and ensure the company is part of critical industry conversations.
Responsibilities
- Support Flexport's PR strategy end-to-end, including proactive media pitching, inbound media management, press releases, and rapid response.
- Help define and evolve Flexport's narrative, connecting the platform and products to macro trends in global trade.
- Influence content strategy and development across blog, social media, website, webinars, and other owned channels.
- Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business.
- Develop and execute a thought leadership program for senior leaders.
- Staff and prep spokespeople for interviews, panels, and media appearances.
- Monitor the news cycle for opportunities to insert Flexport into breaking stories and industry narratives.
- Partner with Product Marketing, Growth Marketing, and Content Marketing to ensure content supports campaigns and objectives.
- Own the voice and cadence of customer communications regarding service updates, policy changes, and product announcements.
- Develop frameworks and templates for timely, accurate, and on-brand customer-facing communications.
- Partner with Customer Success, Operations, and Product teams to coordinate messaging.
- Leverage AI tools to enhance efficiency across the communications function, including content drafting, media monitoring, and workflow automation.
- Stay current on AI's impact on PR, content, and communications, and implement new tools and approaches.
Requirements
- 7+ years of experience spanning PR and communications, with a mix of agency and in-house experience preferred.
- Proven media relationships and a track record of landing meaningful coverage in top-tier business, trade, and technology outlets.
- Experience as a communications partner to senior executives, including prepping leaders for interviews and developing thought leadership platforms.
- Strong editorial instincts and the ability to build a content program from strategy through execution.
- Experience owning customer communications in a B2B environment, particularly during complex or sensitive moments.
- Ability to move fast, manage multiple workstreams, and exercise excellent judgment.
- Familiarity with the logistics, supply chain, or trade industry is a strong plus.
- Actively use AI tools to drive efficiencies across content production, media monitoring, research, and workflow automation.
Skills
- Public Relations
- Media Relations
- Content Strategy
- Content Development
- Thought Leadership
- Spokesperson Training
- Media Monitoring
- Customer Communications
- AI Tools
- B2B Communications
- Logistics
- Supply Chain
- Trade
Location
- US
Work Type
- Full-time
Experience Level
- Senior Manager
- 7+ years
Salary/Compensations
- $120,000—$145,000 USD
Benefits
- Bonus
- Equity
- Medical
- Dental
- Flexible time off
About the Company
- Flexport believes global trade can move the human race forward and aims to make global commerce easy and accessible.
- The company shapes the future of a $10T industry with innovative technology and exceptional people.
- Flexport technology is used by companies of all sizes to move over $19B of merchandise across 112 countries annually.
- Flexport plays a pivotal role in global goods movement, especially during recent supply chain crises.
- The company is supported by leading investors who believe in its mission, solutions, and people.
Equal Opportunity
- All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
- Flexport's ability to fulfill its mission relies on a diverse, dedicated, and engaged workforce.