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About the Role
We have a rare opportunity to join the Credit & Surety team as a Senior Debt Recover Specialist. This role efficiently recovers outstanding debts while maintaining positive relationships with clients, managing legal and enforcement actions, and supporting operational and strategic tasks.
Responsibilities
- Develop appropriate collection strategies to recover monies efficiently and commercially.
- Build and maintain professional relationships with stakeholders to obtain necessary approvals.
- Deliver customer-focused solutions to achieve the best outcomes for policyholders.
- Make commercial recommendations to achieve financial goals.
- Review files to identify opportunities for further recoveries and improve financial outcomes.
- Achieve assigned Recovery Rate KPIs.
- Provide ongoing training and support to the Credit & Surety Teams.
- Assist with legal aspects of the recovery process to maximise returns.
- Undertake an assessment of a customer’s request for financial hardship to allow customers to overcome their financial difficulty.
Requirements
- Background in collections.
- Strong working knowledge of debt collection legal procedures and hardship assistance guidelines.
- Strong working knowledge of recovery profile.
- Team player, with the desire to work in a collaborative and inclusive environment.
- Ability to work to deadlines and timeframes, with a focus on attention to detail.
- Financial Services experience would be a benefit, but not essential.
- Debtrak system experience would be a significant advantage, but not essential.
- Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Skills
- Analytical Thinking
- Claims Settlement
- Critical Thinking
- Customer Service
- Debt Collections
- Detail-Oriented
- Insurance Claims Processing
- Intentional collaboration
- Managing performance
- Negotiation
- Problem Solving
- Process Improvements
- Regulatory Compliance
- Risk Management
- Standards Compliance
Location
- Sydney
- Melbourne
Work Type
- Full time
- Employee
- Permanent
- Hybrid role
- Flexible working
Experience Level
- Senior
Benefits
- Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- A range of discounts on insurance products, car hire, hotels, goods and services
About the Company
- QBE is an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world.
Equal Opportunity
- QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
- QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com