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About the Role

Makes deliveries to customers using a company-provided or rental vehicle. Maintains records of deliveries, inspects and maintains delivery vehicles, and provides customer service on order and delivery issues. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week. If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver’s license.

Responsibilities

Delivers customer orders safely within a service area, including interfacing with customers on order issues.
Follows the planned route for timely deliveries while adhering to traffic laws and safety regulations.
Loads inventory into trucks and unloads orders at customer sites using powered and non-powered material handling equipment.
Provides exceptional customer service by being professional and polite during deliveries.
Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
Performs pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
Maintains routine contact with the distribution center to receive instructions on delivery interruptions, such as traffic congestion or missing orders.
Prepares and maintains vehicle and customer order records in accordance with company policies and procedures.
Contacts customers to provide updates on delivery statuses.
Provides feedback to management on escalated customer service and sales-related issues.

Requirements

No more than 2 minor accidents in the past rolling 3 years.
No more than 2 moving violations in the past rolling 3 years.
Acceptable MVR status and a valid driver’s license.

Skills

Material handling equipment operation
Customer service
Route planning
Traffic law adherence
Safety regulation adherence
Inventory loading and unloading
Professionalism
Politeness
Order manifest review
Pre- and post-trip inspections
DOT regulations compliance
Internal policy compliance
Communication with distribution center
Record keeping
Customer communication

Work Type

Full-time

Experience Level

2-5 years of experience in area of responsibility

Education Level

HS Diploma or GED strongly preferred
Specialized skills training/certification may be required

About the Company

HD Supply is committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate.
HD Supply values the diversity of its people.

Equal Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.