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About the Role

Vapi is seeking Solutions Architects to support its expansion into enterprise customers. This role involves understanding customer needs, demonstrating Vapi's capabilities, and guiding clients through technical evaluations and implementation. The Solutions Architect will play a key part in shaping how Vapi engages with enterprise clients, from sales and demos to documentation and go-live support.

Responsibilities

• Learn Vapi’s product, customer use cases, sales motion, and common technical objections within 30 days.
• Shadow enterprise calls and understand voice-agent architecture within 30 days.
• Build fluency across telephony, LLM orchestration, integrations, and contact center workflows within 30 days.
• Own technical discovery and demos for active enterprise deals within 60 days.
• Partner with AEs on account strategy within 60 days.
• Build customer-specific demos within 60 days.
• Help design POCs within 60 days.
• Answer technical questions clearly and honestly within 60 days.
• Lead the technical side of enterprise deals from first call through close and go-live within 90 days.
• Create reusable artifacts for the team within 90 days.
• Document integration patterns and common objections within 90 days.
• Feed repeated product gaps back to engineering and product within 90 days.

Requirements

• 4+ years in a technical customer-facing role (pre-sales engineering, solutions architecture, customer engineering, or similar).
• Ability to write code to build a working integration, read an API response, and debug issues independently.
• Experience with voice, telephony, or contact center infrastructure (e.g., SIP, Twilio, Genesys, Five9).
• Comfortable communicating with both engineers and executives, adjusting the level of detail appropriately.
• Energized by technical sales activities including discovery, architecture, POCs, objection handling, and customer onboarding.

Skills

• Voice AI
• Telephony
• LLM orchestration
• Integrations
• Contact center workflows
• Technical discovery
• Demos
• Account strategy
• POC design
• Technical objection handling
• API response analysis
• Debugging
• SIP
• Twilio
• Genesys
• Five9

Location

• Remote

Work Type

• Full-time

Experience Level

• 4+ years

Benefits

• Competitive salary
• Excellent equity ownership
• Comprehensive health coverage (medical, dental, vision)
• Quarterly off-sites
• Flexible time off
• Catered meals
• Transportation
• Gym membership
• $10k annual L&D budget

About the Company

• Vapi provides voice AI that resolves customer issues without transfers, enabling voice agents that understand businesses and resolve problems efficiently.
• The company has experienced significant growth, serving customers like Amazon Ring, ServiceTitan, and Intuit.
• Vapi has raised $72M, including a $50M Series B led by Peak XV Partners.
• Core values include building products customers love, commitment, urgency, seeking direct input, shared ownership, and direct, kind communication.