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About the Role

As our founding Partner Manager, you will define the partnerships function from the ground up, including strategy, the partner playbook, and the ecosystem motion to open new routes to market. You will source and structure partnerships with key industry players and technology platforms, build distribution channels and alliances, and create a repeatable engine for inbound interest and introductions. You will personally source, negotiate, and close high-impact partnerships while establishing the systems for a partner organization. You will collaborate with founders, Sales, and Marketing to ensure partnerships are enabled and integrated into existing GTM motions, and provide partner and customer feedback to inform product and market decisions.

Responsibilities

Own Partnerships at Serval: the strategy, the partner playbook, and the ecosystem motion that creates new routes to market.
Identify, source, and execute partnerships with key industry players and technology platforms, owning discovery, deal structuring, and ongoing relationship management.
Experiment with and develop alliances and distribution channels that reach customers beyond direct sales.
Leverage Serval’s network of investors, partners, and industry influencers to generate inbound interest and warm introductions.
Work closely with Sales and Marketing to support GTM efforts through partnerships and ecosystem-driven initiatives.
Ensure every partnership is effectively enabled and integrated into our existing GTM motions, not left to sit on paper.
Gather partner and customer insights and feed them back to inform product and GTM decisions.
Support exploration of new industries, use cases, and geographies through hands-on research and direct partner engagement.
Build the foundational partner toolkit from scratch: partner agreements and processes, enablement, deal-flow tracking, and the operating cadence the function will run on.

Requirements

8+ years in business development, partnerships, or related roles in tech.
Demonstrated success sourcing, structuring, and closing complex, high-impact partnerships.
Comfort building and sustaining relationships with senior executives and decision-makers.
An analytical and execution-oriented mindset, with the ability to assess opportunities and act independently.
The ability to thrive in ambiguity and operate autonomously in a fast-moving startup.
Prior experience at a high-growth AI or enterprise SaaS startup.
Deep expertise in one or more of our key industries: financial services, healthcare, telecommunications, media, travel, transportation and hospitality, retail and consumer goods, and technology.
Experience structuring and managing ecosystem partnerships.

Skills

AI
Enterprise SaaS
Business Development
Partnerships
Deal Structuring
Relationship Management
GTM Strategy
Product Management

Experience Level

8+ years

Benefits

Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.

About the Company

Serval is an AI-native automation platform transforming how enterprises operate.
We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software.
Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows.
Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage.
What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation.
Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.