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About the Role

The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Responsibilities

• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Be familiar with the organization and functions of the Restaurant(s), lounges, and Room Service.
• Possess thorough knowledge of menus and current specials.
• Serve guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables, removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions, including closing checks and preparing end-of-shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation and checklist.
• Ensure tables and side stands are kept stocked, tidy, and clean.
• Keep all beverages at least ¾ full.
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Answer the telephone according to standards.
• Consistently upsell food, beverage, and promotional items to guests.
• Be familiar with fire extinguisher locations and usage.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.
• Maintain a friendly and warm demeanor at all times.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Ability to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information from various sources.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Skills

• Customer Service
• Communication
• POS System Operation
• Cashiering
• Upselling
• Multitasking
• Problem-Solving
• Teamwork

Location

• Nob Hill, San Francisco

Work Type

• Hourly

Education Level

• High School diploma or equivalent

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.