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About the Role
The Sales Associate serves as a front-line brand ambassador, delivering personalized shopping experiences, meeting sales goals, and supporting daily store operations to drive brand loyalty and revenue.
Responsibilities
- Represent the brand by adhering to style and service standards
- Build client relationships through personalized styling and product expertise
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms
- Develop and execute personal sales plans to meet or exceed KPIs
- Source new customers and maintain ongoing relationships
- Manage multiple customers while maintaining high energy on the sales floor
- Complete daily operational tasks including cash wrap, inventory processing, and visual merchandising
- Maintain cleanliness and organization of the sales floor and stockroom
- Process transactions including purchases, returns, exchanges, and online pickups
- Support inventory cycles, receive shipments, and manage product movement
- Foster a collaborative, trust-based team environment
- Participate in brand initiatives, training programs, and inclusion activities
Requirements
- 1+ years of sales experience, preferably in luxury retail
- Knowledge of fashion trends and competitors
- Experience with POS operation and basic computer proficiency
- Ability to work a flexible schedule including nights, weekends, and holidays
- Ability to lift 25 lbs regularly and up to 50 lbs occasionally
- Ability to climb, bend, kneel, and maneuver on the sales floor
- Strong English proficiency
Skills
- Luxury retail service
- Omni-channel selling
- Clienteling
- Social selling
- Data acquisition
- Visual merchandising
- Asset protection procedures
- Live-stream shopping
- Video demonstration
Work Type
- Full-time
- Part-time
Experience Level
- 1+ years of sales experience
Salary/Compensations
- $17.60 - $22.00 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
About the Company
- Coach is a global fashion house founded in New York in 1941.
- Part of the Tapestry portfolio, a global house of brands committed to innovation and inclusivity.
- Dedicated to equity, inclusion, and diversity.
Equal Opportunity
- Coach is an equal opportunity and affirmative action employer.
- Employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis.