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About the Role

Cooper Equipment Rentals is seeking customer-oriented, motivated individuals to join their professional team. Applicants must be residing in Canada and legally entitled to work.

Responsibilities

• Answer customer and sales team inquiries, providing rental solutions and processing contracts with accuracy and professionalism.
• Coordinate equipment deliveries and pickups by dispatching drivers and communicating timelines clearly.
• Collaborate with the Service Department to address equipment repairs, maintenance scheduling, and fleet availability.
• Maintain accurate inventory records; reconcile and communicate updates daily to ensure strong inventory control.
• Manage rental documentation including cycle billing, contract filing, open-order reports, and equipment exchanges.
• Use Systematic Rental Management system accurately and effectively.
• Communicate and coordinate effectively with teammates in the shop and yard to understand equipment availability and ensure equipment is rental ready.
• Work with internal teams to address and resolve customer issues, maintaining a high level of service and satisfaction.
• Follow standard operating procedures to ensure consistency, compliance, and efficiency in branch processes.
• Contribute to a safe and positive work environment by following company safety policies and promoting The Cooper Difference.

Requirements

• Minimum of 3 years of experience in the customer service industry or construction industry (or a related industry) is required.
• Experience in the construction equipment rental industry is a definite asset.
• High school diploma or equivalent is required.
• Post-secondary education in business, administration, or logistics is an asset.
• Knowledge of construction equipment (especially pump and generator equipment) and rental fleet operations is an asset.
• Understanding of rental fleet management and the construction/equipment rental industry is an asset.
• Ability to accurately manage complex inventories of pumps and accessories, ensuring customers receive complete, properly equipped rentals.
• Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines in a fast-paced environment.
• Excellent communication skills (verbal and written); able to interact professionally with customers, drivers, service technicians, and sales staff.
• Customer-focused mindset with strong relationship-building skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• PowerBI or other reporting tools are an asset.
• Comfortable learning and working with rental management systems (Systematics or similar software preferred).
• Strong problem-solving abilities; able to identify issues and proactively recommend solutions.
• Exceptional attention to detail.
• Ability to work independently as well as collaboratively in a team environment.
• Demonstrated flexibility and adaptability when priorities shift or urgent customer needs arise.
• Commitment to workplace safety and adherence to all company safety standards.
• High level of accountability, professionalism, and pride in your work.

Skills

• Customer service
• Construction equipment knowledge
• Rental fleet management
• Inventory management
• Microsoft Office Suite (Word, Excel, Outlook)
• Rental management systems
• Problem-solving
• Communication (verbal and written)
• Organizational skills
• Relationship building
• Attention to detail
• Flexibility
• Adaptability
• Workplace safety adherence

Location

• Canada

Work Type

• Full-time

Experience Level

• Minimum of 3 years of experience in the customer service industry or construction industry (or a related industry)

Education Level

• High school diploma or equivalent
• Post-secondary education in business, administration, or logistics is an asset

Benefits

• Competitive salary
• Excellent benefit package with premiums paid by the company
• Uniform, safety boots/shoes, safety gear provided
• RRSP Match

About the Company

• Cooper Equipment Rentals is a safety-minded organization offering stable, year-round employment.
• They provide continuous training, learning and development opportunities in a fun-loving work environment with strong social responsibility.

Equal Opportunity

• We passionately believe that our inclusive and diverse team is key to the success of our business.
• We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced.
• We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us.
• To continue the conversation, or if you require accommodations, reach out to our team at careers@cooperequipment.ca.