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About the Role
We are a consumer protection law firm seeking a full-time Legal Customer Service Representative to support attorneys in litigation and provide administrative support. This role requires an organized, proactive multi-tasker who thrives in a high-energy setting with a friendly team culture.
Responsibilities
- Use Salesforce CRM software to respond to client concerns via phone.
- Work with collections agencies via phone to obtain documentation of settlements.
- Review documents from clients and collections agencies to ensure they meet specific criteria.
- Upload documents to the firm's system.
- Perform other ad hoc tasks as needed.
- Engage in heavy client-facing interaction within a call center structure.
Requirements
- Minimum of 1-2 years of office support experience.
- Must be computer literate and able to learn case management software.
- Must possess highest ethical standards and professional integrity.
- Must have strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties.
- Must live within commutable distance to Lower Manhattan for the hybrid phase.
Skills
- Salesforce CRM software
- Organizational skills
- Time-management skills
- Interpersonal skills
- Spanish fluency (a plus)
- Salesforce experience (a plus)
Location
- New York Office
- Lower Manhattan
Work Type
- Hybrid
- Full Time
- Remote (during training)
Experience Level
- 1-2 years office support experience
Salary/Compensations
- $23.00 / hour
Benefits
- Competitive compensation
- Training & Guidance
- Medical, Dental & Vision Benefits
- 401K Benefits with Employer Match
- Paid Time Off (PTO)
- Business Casual Dress Code
About the Company
- We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors.
- We offer the opportunity to develop your career in a practice that is rich in variety and challenges.
- We foster a passion for professionalism and growth.
- We offer an incredible team of smart and supportive people.