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About the Role

The Onboarding Specialist is an internal-facing operations role on the External Partnerships team, responsible for the day-to-day coordination of partner launches, ensuring cross-functional work progresses, and keeping the Onboarding Associate unblocked. This role focuses on operational coordination to support scaling partner launches, allowing senior team members to concentrate on strategic growth and program management.

Responsibilities

Support day-to-day partner onboarding logistics including location setup, rate card validation, zip code uploads, store configuration, and training coordination for new and expanding partners.
Schedule and coordinate live (Google Meet) and shareable training sessions for new partner locations.
Maintain and update partner pages in internal systems as partners expand or change configurations.
Assist with post-launch activity monitoring and flag issues for escalation.
Track open action items across CS, Product, Data, Localization, and Task Logistics teams.
Coordinate across internal teams to ensure launch steps are completed on time.
Participate in cross-functional working groups and represent the Partnerships team in operational discussions.
Manage 10+ active Slack channels including partner-internal channels, and cross-functional channels.
Triage inbound partner support requests and route issues appropriately to CS, Partner Support, or internal teams.
Assist with hypercare monitoring for new partner launches across all platforms (TPP, API, PAPI), tracking early performance trends and flagging issues through the critical window following go-live.
Maintain the Confluence database as the source of truth for all partner data.
Create and update onboarding documentation, checklists, and training materials.
Ensure partner pages, rate cards, and location records are current and accurate.
Support the Onboarding Associate in staying organized and on track with launch timelines and day-to-day tasks.
Identify process gaps and flag them to the Senior Onboarding Supervisor.
Support preparation for major cross-functional launch readiness reviews.

Requirements

1–3 years of experience in operations, project coordination, account management, or a related field.
Strong organizational skills — able to manage multiple work streams and deadlines simultaneously.
Clear, confident communicator in Slack, email, and async environments.
Comfortable working cross-functionally across teams with different priorities and workflows.
Detail-oriented with a bias toward documentation and process.
Ability to work independently, follow through on tasks end-to-end, and flag issues proactively.

Skills

Confluence
Slack
Asana
Google Workspace (Docs, Sheets, Drive)
Zoom / Google Meet
Jira
AI tools (e.g., Claude)

Location

San Francisco

Work Type

Hybrid

Experience Level

1-3 years

Salary/Compensations

$89,000 - $119,000

Benefits

Employer-paid health insurance
401k match with immediate vesting (US employees)
Generous and flexible time off
2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support

About the Company

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
Taskrabbit aims to transform lives one task at a time, celebrating innovation, inclusion, and hard work.
The company culture is collaborative, pragmatic, and fast-paced.
Taskrabbit is looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
In partnership with IKEA, Taskrabbit is creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
Taskrabbit is a hybrid company with employees distributed across the US and EU.
Taskrabbit has been continually ranked as a Built In — Best Places to Work (2022, 2023, 2024, 2025) across multiple national and regional categories.
Taskrabbit is an inclusive community where all who share its mission and values belong.
The diverse team represents the communities served, breaking down systemic barriers, and transforming lives.

Equal Opportunity

Taskrabbit is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.