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About the Role

Professionally provide guests with culinary and beverage information, assist with menu navigation, take orders, serve selected items, ensure guest satisfaction, and communicate effectively with team members. Responsibilities include payment processing and maintaining the restaurant area and equipment.

Responsibilities

• Know and speak eloquently about hotel, restaurant, food and beverage offerings, wine, beer, and cocktail selections.
• Gain insights into guest dining preferences through verbal and nonverbal cues.
• Be respectful and courteous to all colleagues and guests.
• Maintain the ambiance and service standards of the hotel throughout the dining experience.
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Prepare room for dining by preparing tables and setting decorations, condiments, candles, napkins, service plates, polishing glassware, and polishing utensils.
• Transmit orders to bar and kitchen by recording guests' choices, identifying guests' special dietary needs, food allergies, dietary restrictions, and special requests.
• Keep kitchen staff informed by noting timing of meal progression.
• Serve orders by picking up and delivering guests' choices from bar and kitchen and delivering accompaniments and condiments from service areas.
• Respond to additional guest requirements by inquiring about needs and observing dining process.
• Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, maintaining beverage service and being alert to patron spills or other special needs.
• Handle various payment options; total charges, issue bills, accept payment, deliver bill and payment to host, return change or credit card and signature slip to patrons.
• Conclude dining experience by acknowledging choice of restaurant and inviting patrons to return.
• Provide instruction and assistance to the server assistant in their station.
• Resolve guest issues and complaints calmly and communicate all concerns to management.
• Restock service stations as needed.

Requirements

• Capability of offering a charismatic and friendly style of service tailored to specific guests and their needs, building a rapport with guests to establish future business.
• Ability to motivate and inspire others to work cooperatively to achieve a designated goal.
• Ability to maintain confidentiality of guest information and pertinent hotel data.
• Ability to communicate effectively in English with guests, managers, and colleagues.
• Ability to convey technical information through writing to a nontechnical audience.
• Strong attention to detail with the ability to handle the fast-paced environment and effectively manage an assigned station to ensure guest satisfaction.
• Learn and retain product knowledge relative to the position on the floor.
• Exercise personal discipline and extra diligence to ensure projects are completed in a timely manner.
• Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.
• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 30lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Skills

• Food & Beverage knowledge
• Private Dining operational procedures knowledge
• POS systems knowledge
• Standard software applications
• Hotel systems knowledge

Location

• Fisherman's Wharf, San Francisco

Work Type

• Part-Time
• Full-Time

Experience Level

• Two years of high-end hotel restaurant server experience preferred

Education Level

• High school or equivalent preferred
• RBS Certification
• ServSafe Food Handler Certification

Salary/Compensations

• $19.76 per hour

Benefits

• HealthSelect- Limited Medical Plan
• HealthSelect- Accidental Death & Dismemberment
• HealthSelect- Dental Plan
• HealthSelect- Short Term Disability
• Sick Pay
• Paid Holidays
• EOS Employee Rates plus 50% off F&B and Retail
• Employee discounts in Pescatore Restaurant
• Employee Job Referral Program
• Employee Recognition Programs and Appreciation Events
• Discounts on Offsite Parking and Work Safety Shoes

About the Company

• Hotel Zoe is a boutique hotel located at Fisherman's Wharf, known for its unbeatable location, award-winning service, and outstanding cuisine, with a whimsical spirit.
• As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good.
• Hotel Zoe offers competitive salaries and robust benefit plans.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
• Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
• Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.