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About the Role
Foundation Theatres seeks an experienced and organized Ticketing Manager to lead the operational delivery of ticketing across a diverse portfolio of live entertainment events. This role involves end-to-end management of ticketing operations, ensuring accurate setup, seamless event delivery, and successful implementation of commercial ticketing strategies.
Responsibilities
- Lead the operational delivery of ticketing across Foundation Theatres' venues and productions.
- Manage end-to-end ticket event builds, pricing, inventory, allocations, and on sales.
- Oversee ticketing operations from event setup through to settlement, ensuring accuracy and compliance.
- Act as the primary operational contact for our commercial ticketing partner, managing system enhancements, troubleshooting, and integrations.
- Monitor ticket sales, prepare reports and forecasts, and identify opportunities to maximise revenue.
- Implement pricing strategies, promotional offers, and ticketing initiatives in collaboration with the Head of Marketing & Ticketing.
- Drive continuous improvement of ticketing systems, processes, and customer experience.
- Ensure governance, financial controls, and ticketing best practice are maintained across all events.
Requirements
- 7+ years of ticketing experience with a large commercial ticketing service provider.
- Strong operational judgement with the ability to balance accuracy, speed, and commercial priorities in a live ticketing environment.
- High attention to detail, particularly in event builds, pricing structures, inventory control, and customer-facing information.
- Ability to remain calm and decisive under pressure, particularly during on sales, system issues, or high-demand events.
- Strong communication skills, with the ability to translate complex ticketing information into clear guidance for non-technical stakeholders.
- Confidence working with multiple stakeholders, including producers, internal departments, and external ticketing partners, often with competing priorities.
- Commercial awareness, with an understanding of how ticketing decisions impact revenue, audience development, and customer experience.
- Ability to lead through influence, particularly in a role that requires coordination across teams rather than direct authority over all stakeholders.
- Strong systems literacy, with the ability to quickly learn, troubleshoot, and optimize ticketing platforms and integrations.
- Commitment to continuous improvement, always looking for ways to streamline processes, improve accuracy, and enhance the customer journey.
Skills
- Ticketing operations
- Systems expertise
- Customer experience
- Event builds
- Pricing configuration
- Inventory management
- On sales
- Reporting
- Ticket distribution
- Stakeholder management
- Commercial awareness
- Systems literacy
- Troubleshooting
- Process improvement
Location
- Pyrmont & Haymarket NSW
Work Type
- Full Time
Experience Level
- Experienced
Salary/Compensations
- Salary aligned to experience
Benefits
- Opportunities to see all our productions
- Wellness program
- Additional leave days
- EAP program
About the Company
- Foundation Theatres brings the best commercial theatrical content from around the world to Sydney.
- We provide an exciting environment for presenting exceptional 5-star theatre service.
- We are an Australian family owned and operated organisation.
- We have a small team with a flat structure, allowing direct and regular access to the executive team.
- This position is for someone looking for long term stability with the ability to have a voice and make a valuable contribution to our operations.
- We provide excellent growth opportunities both personally and professionally.
- A work environment that is inclusive and celebrates the diversity of people needed to bring our theatres to life each day.
Equal Opportunity
- A work environment that is inclusive and celebrates the diversity of people needed to bring our theatres to life each day.