Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Provide technical service and support to customers onsite and remotely, utilizing knowledge of electro-mechanical assemblies, system operations, programming, and equipment diagnostics. This role involves installing solutions, supporting in-house systems, presenting value-added services, promoting spare parts sales, and maintaining database integrity.

Responsibilities

• Install components and solutions offered by Mitsubishi Electric Factory Automation, utilizing programming, calibrating, tuning, rebuilding, and maintaining customer equipment in the field.
• Support in-house systems for diagnostics, including simulators, programming systems, and tools.
• Present and sell customers value-added services such as CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, and training to achieve UPTIME goals.
• Promote the sales of spare parts to customers to assist in machine UPTIME.
• Enter all technical claims, service activity, follow-ups, and customer-related inquiries into the database, maintaining data integrity.
• Cooperate with and take instruction/support advice from Senior Engineers.

Requirements

• BSEET or equivalent related experience.
• Some experience in field service for industrial automation.
• Knowledgeable on electrical and mechanical tools for machine repair.
• Mechanical aptitude.
• Hands-on knowledge of volt meters, oscilloscopes, and other test/measuring equipment.
• Ability to read and understand technical documentation, including schematics, logic, and procedures.
• Strong verbal and written communication skills for effective customer and colleague relationships.
• Organization skills for arranging travel plans and service call schedules.
• Flexibility to travel with limited notice to meet customer expectations.

Skills

• Electro-mechanical assemblies
• System operations
• Programming
• Diagnosing equipment problems
• Computerized Numeric Controls (CNC’s)
• Robots operation
• Motion controllers
• Programmable Logic Controllers (PLC’s)

Location

• Greater Buffalo area

Work Type

• Onsite
• Remote
• Field Service

Experience Level

• Field Service
• Industrial Automation

Education Level

• BSEET or equivalent

Salary/Compensations

• $70,000 - $85,000

Benefits

• Health, dental and vision insurance plans with company contribution
• Competitive 401k with company match
• Paid Vacation and 13 Paid Holidays, including floater holidays
• Tuition Reimbursement
• Flexible Spending Account
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Employee Discount Program
• Pet Insurance

About the Company

• A successful team of smart, dedicated professionals committed to technological leadership and innovation.
• An organization that truly cares about employee engagement and clear, consistent communication.
• Leaders committed to ensuring employees are informed about the business and their role.
• Encourages professional development and in-house training programs.

Equal Opportunity

• Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.