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About the Role

The Senior Client Service Representative, within the Global Fund Services Department, acts as the primary client contact, overseeing service delivery across Fund Accounting, Fund Administration, Transfer Agency, and Custody. This role ensures seamless execution, resolves client issues, and drives service excellence for cross-border fund structures.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring timely and high-quality responses to inquiries.
• Build and maintain strong, trusted relationships with stakeholders within a fund structure.
• Proactively identify client needs and coordinate solutions across internal teams.
• Triage client inquiries and manage escalation to relevant teams.
• Ensure issues are resolved efficiently while maintaining transparency with stakeholders.
• Support new fund launches, product implementations, and fund conversions.
• Participate in internal initiatives to enhance processes and client experience.
• Leverage internal systems and tools to improve service efficiency and accuracy.
• Identify opportunities to streamline workflows and enhance productivity.
• Support clients in adopting BBH technology and digital solutions.
• Ensure adherence to internal procedures, controls, and regulatory requirements.
• Maintain high standards of accuracy, risk awareness, and operational discipline.

Requirements

• BA/BS degree.
• 1 to 3 years of financial industry experience, preferably in a client servicing environment.
• Strong attention to detail.
• Problem-solving capability while managing competing priorities.
• Collaborative mindset with strong interpersonal skills.
• Understanding of fund services, including Fund Accounting, Custody, or Transfer Agency preferred.
• Proficiency in Microsoft Office products.
• Diverse experiences and transferrable skillsets are valued.

Skills

• Strong verbal and written communication skills in Japanese.
• Strong verbal and written communication skills in English.

Location

• Tokyo
• Boston

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• Bachelor's Degree

Benefits

• Rewards and benefits
• Philanthropy support
• Sustainability support
• Support to thrive personally, physically and financially

About the Company

• Brown Brothers Harriman (BBH) is a global financial services firm known for delivering premium service and specialist expertise.
• As a private partnership, BBH is uniquely structured to put clients first and create success that lasts.
• With a 200-year legacy and a shared passion for what’s next, BBH is the right place to build a fulfilling career.
• BBH partners with asset managers, financial institutions, private businesses, and sophisticated institutional investors worldwide.
• BBH values diverse experiences and transferrable skillsets.
• At BBH, partnership is more than just a form of ownership—it’s our approach to business and relationships.
• Every day, BBH fosters a diverse community of smart and caring people to deliver exceptional service and expert advice.
• BBH believes stability is a competitive advantage, requiring the knowledge, skill, and discipline to evolve and push innovation.
• Every investment BBH makes is in relationships, technologies, products, and development that serve the long-term interests of clients and people.
• BBH's long-tenured leaders are experts who provide guidance and mentoring to build the next generation of BBHers.