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About the Role
Identify and troubleshoot technical issues related to Vision ERP software, providing ongoing technical support to customers in the automotive parts field. Act as a direct resource for customers, ensuring their systems run smoothly and efficiently.
Responsibilities
- Acquire and maintain current knowledge of Vision ERP software.
- Provide software and hardware support for existing customers.
- Diagnose technical and/or system problems via phone, email, or chat; troubleshoot, repair, and test solutions; fully document and escalate if necessary.
- Follow procedures to troubleshoot client-server software application issues involving Microsoft SQL, Microsoft Server, and network printers.
- Stay up-to-date with software updates and changes to provide timely and accurate solutions to customers.
- Contribute to and use the department's knowledge base articles and FAQs.
Requirements
- At least 4 years of experience in service support.
- Good knowledge of Microsoft Server and Unidata or other PICK Databases.
- Database management and architecture experience.
- Experience with documenting procedures.
- Good problem-solving skills.
- Ability to work well with a team in a fast-paced, constantly changing environment.
- Outstanding customer service skills and dedication to the customer service experience.
- Dependability to be at work during assigned shifts and to complete work as expected.
- Familiarity with Windows server and desktop environments.
- Ability to multitask and meet specific goals set by supervisors and management.
Skills
- Vision ERP software
- Microsoft SQL
- Microsoft Server
- network printers
- Microsoft Server
- Unidata
- PICK Databases
- Database management
- Database architecture
- ERP systems
- Microsoft SQL
- Excel
- Word
- ERP applications
- analytical tools
- networking (TCP/IP, UDP)
- financial business processes
- manufacturing business processes
- retail business processes
- distribution business processes
- Database administration
- Database installation
- Database configuration
Location
- remote
- hybrid
Work Type
- full-time
Experience Level
- Senior
Benefits
- Comprehensive health and wellness benefits designed to support your overall well-being.
- Opportunities for mentorship, continuing education, and focused career goal setting.
- Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Comprehensive support for international relocations and permanent residency processes.
About the Company
- At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunity
- Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.
- If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
- We are an equal-opportunity employer.