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About the Role

The Combo Agent is responsible for performing both Office and warehouse duties within cargo-handling operations. This dual role involves the safe and efficient handling of cargo both on the ramp (aircraft side) and within the cargo warehouse, ensuring compliance with aviation regulations, safety protocols, and customer service standards.

Responsibilities

• Supporting daily cargo operations by handling administrative, customer service, and shipment coordination tasks within an airport or warehouse environment.
• Assisting customers with cargo shipments, documentation, and inquiries.
• Preparing and processing airway bills, manifests, and shipping documents.
• Coordinating inbound and outbound freight shipments.
• Communicating with airlines, warehouse staff, truck drivers, and customers regarding shipment status.
• Entering shipment information into cargo tracking systems accurately.
• Verifying cargo weights, labels, and documentation compliance.
• Scheduling pickups and deliveries when needed.
• Receiving, inspecting, and storing cargo, ensuring proper documentation, labeling, and compliance with security standards.
• Performing cargo handling in a timely and efficient manner to meet flight schedules and operational needs.
• Ensuring that safety and security protocols are always followed during cargo-handling operations.
• Maintaining accurate records of cargo movements, shipments, and inventory in both ramp and warehouse settings.
• Collaborating with other team members and departments to ensure smooth and coordinated operations.
• Taking reasonable care for their health, well-being, safety, and security, and for the health, well-being, safety, and security of others.
• Cooperating with their manager/supervisor to ensure compliance with legal requirements.
• Not intentionally or recklessly interfering with or misusing company-provided resources for health, well-being, safety, security, or welfare.
• Informing their manager/supervisor of any serious or immediate danger to health, well-being, safety, and security.
• Reporting any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager/supervisor.
• Carrying out work in accordance with provided information and training, and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understanding AGI Health & Safety and Security policies.
• Attending training courses as may be required by AGI.

Requirements

• High school diploma or equivalent.
• Certification in cargo handling or related field preferred.
• Authorization to work in the United States (if applicable).
• Authorization to work in Canada (if applicable).
• 1-3 years of experience in cargo handling, office operations, or warehouse management within the aviation industry.

Skills

• Strong attention to detail
• Physical stamina
• Ability to work in a fast-paced environment
• Familiarity with cargo handling procedures
• Familiarity with safety regulations
• Familiarity with aviation industry standards

Location

• U.S.
• Canada

Work Type

• Full-time
• Onsite

Experience Level

• 1-3 years

Education Level

• High school diploma or equivalent
• Certification in cargo handling or related field preferred

Benefits

• Paid vacation
• Medical/dental/vision coverage for full-time qualified employees
• Medical coverage for part-time employees
• Free uniforms
• Free on-the-job training
• Company-matched 401(k) program
• Company-paid employee assistance program
• Voluntary life insurance
• Travel discounts on car rentals, hotels, and cruises

About the Company

• Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada.
• AGI is home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures.
• AGI's Ground division has a strong reputation for aviation ground services.
• AGI is committed to providing the highest-quality service and maintaining its outstanding safety track record.
• AGI is one of the fastest growing, US-owned, ground handling companies in North America, providing ground, cargo, mail handling, and security services.
• Founded in 1987, AGI is headquartered in Miami and has more than 12,000 employees spread across 62 airports in the United States and Canada.
• AGI's portfolio of services includes air cargo, aircraft ground handling, e-commerce, passenger service, and security services.
• AGI is owned by Audax Croup and Greenbriar Equity Croup, LLC.

Equal Opportunity

• Alliance Ground International is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.