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About the Role
We are seeking passionate Client Liaison Officers to assist clients in renewing their Service Agreements and Schedules of Support, ensuring services meet client needs and funding availability. This role involves close collaboration with internal teams and external stakeholders.
Responsibilities
- Engage with clients, families, and stakeholders to review ongoing support needs and ensure services align with funding and goals.
- Review NDIS plans and budgets to confirm service availability and alignment with individual funding.
- Coordinate and lead service renewal meetings to finalise Schedules of Support and Service Agreements.
- Collaborate with internal teams to ensure accuracy of documentation and data entry into relevant systems.
- Contribute to continuous improvement initiatives to enhance client experience and organisational processes.
Requirements
- Proven ability to build and maintain respectful and effective relationships with clients and stakeholders.
- Strong attention to detail and commitment to accuracy in documentation and data entry.
- Great communication and interpersonal skills, both written and verbal, with the ability to explain complex information clearly, build rapport with diverse stakeholders, and negotiate outcomes that balance client needs with available resources.
- Ability to manage multiple priorities and meet deadlines.
- Sound understanding of NDIS funding, service agreements, and pricing arrangements.
- Experience working within the disability or community services sector (minimum 2 years preferred).
Skills
- Communication skills
- Interpersonal skills
- Documentation
- Data entry
- NDIS funding
- Service agreements
- Pricing arrangements
Work Type
- Full Time
- Part Time
- Max Term Contract
Experience Level
- Minimum 2 years preferred in disability or community services sector
Salary/Compensations
- $82,000 per annum
Benefits
- NFP salary packaging benefits
- Superannuation
- Generous salary packaging
- 17.5% annual leave loading
- Wellbeing leave
- Option to cash out annual leave
- Employee Assistance Program
- Flexible work options
- Individualised training
- Free flu vaccinations
- WHEREFIT membership
- Milestone celebrations
About the Company
- Unisson Disability is an established organisation celebrating 100 years.
- At Unisson, we believe disability doesn’t define anyone.
- With over 100 years of experience, we’ve supported people with disability to live a good life.
- Our name pays tribute to our beginnings – with the double “S” symbolising our original name, Sunshine, and the vision of our founder, Dr. Lorna Hodgkinson.