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About the Role

As a luxury brand evaluator, you will discreetly assess customer experiences, providing critical feedback to help brands refine their services. This role offers flexibility with in-store visits taking approximately 20 minutes and frequent opportunities to collaborate with prestigious global brands.

Responsibilities

• Choose assignments that align with personal preferences and profile.
• Visit luxury stores or evaluate online engagements with sales associates.
• Observe and assess store ambiance, service quality, and overall customer experience.
• Provide honest feedback through questionnaires on the platform.

Requirements

• Must be 18 years or older (21 years or older in the United States).
• Current customer of premium and luxury brands.
• Not currently under contract with any retail brands to ensure impartiality.
• Punctual, organized, detail-oriented, and reliable.
• Observant and passionate about customer experience.

Skills

• Customer experience evaluation
• Observation
• Feedback provision
• Attention to detail
• Reliability

Location

• Remote
• Onsite (Luxury Stores)

Work Type

• Flexible
• Contract

Experience Level

• No prior experience required

Salary/Compensations

• Fee based on mission complexity for non-purchase evaluations.
• Reimbursement for approved items for purchase-based evaluations.

Benefits

• Collaborate with iconic brands across industries.
• Flexible assignments tailored to interests.
• Compensation for time and input.
• Potential for reimbursement on purchases.
• User-friendly platform for managing missions and feedback.

About the Company

• CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands.
• We partner with premium and luxury brands to transform experiences for meaningful impact.
• We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value.
• At CXG, we connect premium brands with over 80,000 evaluators across 70 countries.
• With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
• Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live.
• On this platform, you can seamlessly manage missions, certifications, and feedback.