Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Concierge Associate is a highly engaged and skilled worker who is the operational consistency for the store. This role involves participating in various back-of-house tasks to meet operational goals, ensuring meticulous attention to detail, and improving store performance by increasing sales and maximizing profitability through supporting and developing in-store operation standards.

Responsibilities

• Process all mail orders and approvals, keeping relevant teams informed.
• Log all incoming deliveries and keep recipients informed.
• Administer and control costs for couriers, shipping, alterations, and dry cleaning.
• Ensure communication with sales staff and the VIP department, providing support for customer sales.
• Answer all incoming calls, take messages, and handle customer phone inquiries.
• Deliver exemplary customer service.
• Address email inquiries daily with urgency.
• Fully update the events calendar with product launch dates and merchandise drops, ensuring the team is informed.
• Assist the Concierge Supervisor with stationery orders.

Requirements

• Retail and/or customer service experience in a luxury setting for 1+ years.
• Excellent written and verbal communication skills.
• Strong problem-solving skills.
• Collaborative spirit and proactive attitude.
• Ability to work a flexible schedule based on department and store/company needs, including days, evenings, weekends, and/or holidays.
• Regular, dependable attendance and punctuality are required.

Skills

• Highly motivated and competent individual.
• Ability to converse at all levels internally and externally.
• Self-starter with professionalism and a positive attitude.
• Structured and organized.
• Approachable and flexible outlook.
• Willingness to work hard and drive business forward.
• Ability to multitask.
• Ability to work to deadlines.
• Ability to prioritize.
• Optimal time management.

Location

• New York, NY

Work Type

• Full-time

Experience Level

• Entry

Salary/Compensations

• $18.00 - $20.00 Hourly