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About the Role

Baylor Scott & White Institute for Rehabilitation is seeking a Patient Service Specialist (PSS) - Float to join their team. This entry-level position offers a dynamic work environment where you will travel to multiple outpatient clinics, providing essential support and outstanding customer service.

Responsibilities

• Process referrals, schedule patients, complete intake, data entry, insurance verification, and authorization.
• Review patient benefits, collect copays, and handle arrivals and scheduling.
• Generate billing reports and closing reports.
• Coordinate patient appointments to minimize cancellations and support treatment adherence.
• Register patient information, ensuring all forms are complete and accurate in the electronic medical record.
• Verify patient insurance and obtain necessary authorizations prior to visits.
• Explain benefits, financial responsibilities, billing, and outpatient policies to patients.
• Collect patient responsibility payments at each visit.
• Scan and maintain medical documents.
• Reconcile and post charges daily, and generate reports for clean claim processing.
• Respond to requests for information from patients, other departments, and physicians.
• Maintain office organization, order supplies, and manage mail.
• Adjust schedule to meet center needs.
• Attend all mandatory meetings and in-service education programs.
• Travel to non-home location centers or other sites for coverage as needed.

Requirements

• High school diploma or GED is required.
• Customer service experience is preferred.
• Knowledge of insurance verification is preferred.
• Experience in healthcare, medical, or dental office administration is preferred.

Skills

• Organization
• Detail-oriented
• Flexibility
• Ability to work well with others
• Ability to work independently
• Self-starter
• Outstanding customer service
• Ability to get things done

Location

• Austin, TX (William Cannon)
• San Marcos
• Kyle
• Buda
• Onion Creek
• William Cannon
• South Lamar
• SW290
• Slaughter Ln

Work Type

• Full Time
• Float

Experience Level

• Entry-level
• Based off experience

Education Level

• HS diploma or GED

Salary/Compensations

• $19 - $25 per hour

Benefits

• Health, Dental, and Vision insurance
• Life insurance
• Prescription coverage
• Paid Time Off (PTO)
• Extended Illness Days (EID)
• 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

About the Company

• Baylor Scott & White Institute for Rehabilitation

Equal Opportunity

• Equal Opportunity Employer including Disabled/Veterans